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Role: Engagement Manager (farmer)
Location: Santa Clara, CA
Industry / Business Area: HITECH / ISV /Semicon -Must have
Job Summary:
The Engagement lead will be responsible for managing a large book of business ($20M+) and grow the relationship. They will serve as the main point of contact for our clients, focusing on selling all HCL offerings to the client.
Roles and Responsibilities:
- 1. Drive growth within the account and HCLs wallet share within the customer/portfolio.
- 2. Develop deep connects within the client organization, with key stakeholders/decision makers. And move up the relationship value chain.
- 3. Regularly engage in communication with clients to gain insights into their evolving needs, challenges, and objectives.
- 4. Conduct thorough assessments of client requirements and pain points, crafting tailored solutions to effectively address their specific needs.
- 5. Identify opportunities to enhance the value of our offerings for clients, recommending additional services.
- 6. Collaborate closely with internal teams, including sales, marketing, service development, and customer support, to ensure alignment in strategy and execution to support client success.
- 7. Serve as a liaison between clients and internal stakeholders, facilitating communication and coordination to ensure seamless service delivery and support.
- 8. Collaborate with teams to ensure the seamless implementation and integration of solutions, offering ongoing guidance and support to clients throughout the process.
- 9. Monito rand analyze key performance indicators related to client satisfaction, retention, and engagement, delivering regular reports and insights to internal stakeholders.
- 10. Proficiency in CRM software and other relevant tools for effective client relationship management and reporting.
- 11. Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and evolving client needs.
- 12. Travel as needed for customer needs.
Desired Skills and Experience:
- 12+ years Proven experience in account management, preferably within the Hitech /ISV industry.
- 7-19+ years’ experience in selling and leading complex and transformation programs.
- 5+ yrs experience with horizontal and solution teams to proactively identify improvement/opportunity areas – sell cross business unit solutions to the client.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficiency in CRM software and account management tools.
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