Transcription Assigner

Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1.800 employees supported by a network of +20.000 linguists around the world.

At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.

Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brands.

Check out Our brand video to learn more about us!

We are currently looking for a Transcription Assigner. The role can be based in the UK or Ireland, and can be either full-time or part-time.

The Role of Transcription Assigner is central to the Production Department’s function, and it is vital that this function runs efficiently and smoothly, and keeps pace with the rapid and often urgent demands of our clients.

Overall Responsibilities:

To Manage a defined list of transcription jobs that have been sold by the sales teams to clients, and that now need to be assigned to individual transcribers/writers for the transcriptions to be completed by agreed deadlines.

Main tasks:

• Assess all jobs to be produced, by logging into our internal system, and examining the list of jobs for which you are the designated assigner. Jobs in your list will consist of English-content transcription jobs that will have been sold to clients of our French or UK offices.
• Be aware of your writers’ availability. Many will fill in their availability on the staff extranet – which results in you being able to see this on your “Assigning Interface” screen on our system.
• Using the assigning interface, assign each job in a timely manner, in order to meet the agreed deadline with the client.
• Enter the writer’s deadline, and fill in all vital and useful information on the assignment record on the system, and send the assignment email to the writer.
• Liaise with sales teams from other offices. Deal with enquiries from sales reps regarding available capacity, costs etc.
• Keep in touch with your writers, be aware of their availability – especially of those that do not regularly update their availability on the extranet.
• Assist with the recruitment of new writers for the services for which you are responsible.
• Keep yourself aware of the progress of each of your writers.

Requirements

• Good knowledge of Windows 10/11, Microsoft Office Suite (Word, Outlook, Excel PowerPoint), OneDrive, Adobe Reader, Express Scribe, VIQ Player, FTR, and other transcription related software programmes. You will receive training in the specialised transcription software listed.
• Great communication skills using phone, email or applications such as Microsoft Teams.
• Ability to remain calm, polite and professional in any situation.

Benefits

• ⚕️ Health insurance
• ➕ Seniority days
• 🔀 Flexible Workplace

• 🌎 International environment with multicultural teams
• 💼 Professional development and growth opportunities
• 24 days’ holiday per annum (2 days per month pro-rated), in addition to bank holidays
• Company pension scheme

Acolad is committed to creating a diverse and equitable workforce. We believe that diversity, equity, and inclusion in all its forms - gender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientation - enrich the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a changing world. As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their backgrounds.