Implementation Manager - Secondary Care & Enterprise

We are a healthcare technology company that is solving one of the biggest challenges of our generation by improving communication in the NHS. As an Implementation Manager, you will be central to shaping the core communication infrastructure of the NHS and enabling faster, safer, and more accessible patient care.

Requirements

• Complex Project Leadership: Hands-on project or implementation experience, with a proven ability to manage large-scale, intricate roll-outs across healthcare organisations
• Senior Stakeholder Influence: Expertise in senior stakeholder engagement and management, confidently navigating and influencing C-Suite and Clinical Leads to ensure the overall success of onboarding journeys.
• Commercial Focus & Risk Mitigation: Demonstrated commercial acumen, prioritising time-to-value for customers and proactively identifying and mitigating risks that could lead to low adoption or contract churn.
• Process Design & Optimisation: A track record of designing and iterating on customer onboarding paths and processes, with the goal of improving efficiency and reducing time-to-value.
• Data-Led Decision Making: High data maturity and analytical skill, comfortable using data and qualitative feedback to drive change, evaluate adoption success, and identify opportunities for automation (including AI adoption).
• Ambiguity and Agility: The ability to operate effectively in a fast-paced and ambiguous environment, specifically navigating the continuous change prevalent in secondary care

Benefits

• £45,000 - £60,000 salary
• Share options
• Flexible Working: 3 days a week in the office
• Enhanced parental leave policy
• Free healthy breakfasts, snacks and lunches
• Happl benefits with £400 budget