Technical Service Specialist - Core Lab (Málaga)

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To

• Career development with an international company where you can grow the career you dream of.

• A company named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Position: Technical Service Specialist - Málaga

Primary Objective of Position

• The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), installations and deinstallations and also first line support to assigned instruments.

Major Accountabilities

• Provide field service support and technical troubleshooting for assigned instruments.

• Schedule and perform planned maintenance (PM) activities.

• Provide proactive service using Abbott remote diagnostics tools.

• Provide ongoing training and coaching to customers.

• Perform instrument upgrades and technical service bulletins (TSBs).

• Success in this role is measured by customer satisfaction score (NPS).

• Act as a trusted partner and technical advisor to customers.

• Provides first level assays troubleshooting and implement new assays.

• Provide first level support for laboratory middleware (AMS).

• Maintain the laboratory workflow optimized making track software (TSM & TWM) adjustments if needed.

• Work with customers to ensure the entire Abbott solution is being utilized as expected, maximizing instruments performance and testing capabilities.

Education

• Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.

Background

• Proven track record in a similar position supported by management and customer references

• Successful engagement with customers, specifically lab staff.

• Technical expert for product line responsibility

• Strong communication skills

• Ability to identify and drive resolution of issues

• Strong experience in use of analytical tools and software

Impact of position

• Perform planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.

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