AT and US only9amHealth is a startup redefining cardiometabolic care with a whole body approach to preventing and treating diabetes, obesity, high blood pressure, and hypertension. As a Senior Customer Success Manager, you will own and lead a portfolio of strategic clients from post-sale through long term partnership growth, guiding them through successful implementation, adoption, and expansion of the 9amHealth solution.
Requirements
- Executive level point of contact for assigned strategic accounts post contract
- Build trusted advisor relationships with senior stakeholders across health plans, PBMs, consultants, and employer partners
- Develop long term account strategies focused on retention, performance improvement, and expansion
- Lead executive level Quarterly Business Reviews showcasing outcomes, performance trends, and growth opportunities
- Proactively identify partnership risks and create recovery strategies when satisfaction or performance declines
- Act as the internal voice of the client, influencing prioritization and cross-functional decision making
- Own end to end onboarding and implementation strategy, ensuring successful and scalable launches
- Align client business goals with measurable program outcomes and engagement strategies
- Translate data into actionable insights that demonstrate ROI and clinical impact
- Drive adoption of 9amHealth’s virtual care and pharmacy solutions across client populations
- Guide clients in optimizing program utilization and member engagement
- Identify expansion opportunities including upsell, cross-sell, and increased member enrollment
- Partner closely with Sales and Commercial teams during renewals, RFPs, and expansion cycles
- Turn strong partnerships into advocacy, case studies, and client references
- Serve as the internal quarterback across product, care, marketing, and operations to deliver seamless client experiences
- Influence internal teams to deliver on client commitments and operational improvements
- Communicate product updates, roadmap impacts, and operational changes with executive-level clarity
- Maintain deep knowledge of 9amHealth services, clinical programs, and platform capabilities
- Stay current on healthcare and virtual care trends, particularly GLP-1 therapies and cardiometabolic care
- Serve as a subject matter expert in discussions with sophisticated healthcare buyers
- Manage complex accounts and competing priorities with strong operational discipline
- Leverage performance data to guide strategy and influence internal product and operational decisions
- Fully own implementation readiness and ongoing success planning for assigned clients
Benefits
- Comprehensive benefits package
- Flexible PTO
- Work from home options
- Professional development budget
- Continuing education support
United States