Product Support Specialist CSR

Requirements

• A minimum of 3 years of customer service/ technical support experience, preferably in a contact center or similar environment.
• Must have an experience using Zendesk.
• Fluent in both English both spoken and written.
• Possess their own laptop/desktop that meets the minimum requirements (Processor: minimum i5, RAM: minimum 8GB).
• Stable and reliable internet connection.
• Strong computer skills and proficiency in various software applications.
• A commitment to providing exceptional customer service and a genuine desire to help customers.

Responsibilities

• Interacting with customers via email, online chat, and phone calls to address their inquiries and concerns.
• Providing prompt and accurate responses to all customer questions, ensuring a positive customer experience.
• Assisting customers in setting up and resolving issues related to their accounts.
• Verifying the identity of customers to maintain account security.
• Managing a high volume of customer interactions effectively and efficiently.
• Identifying and assessing customer needs and taking appropriate actions to ensure their satisfaction.
• Providing customers with accurate, valid, and comprehensive information using the appropriate tools and methods.
• Handling customer complaints, offering suitable solutions and alternatives within established timeframes, and following up to ensure resolution.
• Maintaining detailed records of customer interactions, processing customer accounts, and filing documents in an organized manner.
• Following company communication procedures, guidelines, and policies.
• Going the extra mile to engage and delight customers.
• Striving to achieve and exceed defined productivity and performance goals.

Benefits

• Work from home
• Access to diverse projects
• Opportunities for professional growth
• Collaboration with diverse teams
• No commute time
• No dress code (unless there’s a meeting!)
• Eco-friendly work lifestyle
• Exposure to a multicultural team
• Potential for long-term engagement
• Improved work-life balance

About 1840 & Company