Customer Support Agent (Latam)

We are a leading multi-modal OTA (Online Travel Agency) in Asia. Our company is headquartered in Singapore with its main office located in Bangkok. We provide online booking services for all sorts of transportation ( trains, buses, ferries, flights, transfers ), visas, hotels, and day trips to customers from all over the world.

Working Hours: 5 days a week/ 8 hours a day.

(2 days off, not necessarily Sat and Sun)

12Go is growing our support team to handle customer requests.

We are looking for people willing to work remotely.

• Handle customer inquiries and resolve customer complaints via email.
• Amend, reschedule, and cancel trips per customer requests.
• Track bad reviews and support cases to identify problems, resolve and prevent them.
• Perform other duties and special assignments related to the customer support procedures.

Requirements

• At least one year of experience with customer support.
• Fluency in written and spoken English. Other languages are a plus.
• Ability to learn and operate big volumes of information.
• Problem-solving skills
• Emotional intelligence
• Ability to make decisions and take full responsibility for them.

Benefits

• Full training according to the responsibilities
• Possibility of growth and career development
• Salary from USD 800.