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Zuri Araujo

@zuriaraujo

KYC Analyst at Unbanked who investigated transaction alerts and escalated suspicious activity under BSA/AML requirements.

Panama

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At Unbanked, I conducted CDD and EDD reviews, screened customers and transactions against OFAC and other sanctions lists, and assessed customer documentation for compliance risk. I also investigated transaction alerts and escalated suspicious activity in line with BSA/AML and SAR-related requirements.

In my current remote role at Ace Virtual Solutions, I support daily operations for real estate and marketing clients, including maintaining financial and administrative records. I hold a Bachelor of Finance and Banking and certifications in KYC/CDD and AML.

Experience

Work history, roles, and key accomplishments

Current

Social Media, Customer Support & Property Management Assistant

Current

Ace Virtual Solutions

Jan 2024 - Present (2 years 9 months)

Supported daily operations for real estate and marketing clients in a remote environment, managing calendars, communications, and documentation. Maintained organized financial and administrative records and handled client inquiries across multiple channels.

Calendar Management Communication Skills Documentation Financial Record Keeping Customer Support Follow Up Boss (FUB) CRM Buildium Mailchimp Canva Slack Zendesk Freshdesk

KYC Analyst / Compliance

Unbanked

Jan 2020 - Jun 2023 (3 years 5 months)

Conducted CDD and EDD reviews on customer accounts within a fintech environment. Screened customers and transactions against OFAC and other sanctions lists using World-Check and Alloy, and investigated alerts for suspicious activity.

KYC CDD EDD OFAC Sanctions Screening World Check Alloy Transaction Monitoring Suspicious Case Investigation Anti Money Laundering SARs Fraud Detection Swift Compliance Audits

Customer Service Representative

Unbanked

Jan 2019 - Jan 2020 (1 year)

Provided customer support for financial services users, including account verification and KYC onboarding. Maintained accurate records to support compliance and fraud-prevention efforts.

Customer Support Account Verification KYC onboarding Record keeping Fraud Prevention

Administrative & Customer Service Assistant

Agmar Shop

Jan 2015 - Jan 2019 (4 years)

Handled administrative tasks including invoicing, reporting, and documentation. Managed sales support, inventory tracking, and customer service operations.

Administrative Support Invoicing Reporting Documentation Sales Support inventory tracking Customer Service

Flight Attendant

COPA Airlines

Jan 2011 - Jan 2014 (3 years)

Delivered high-level customer service in a fast-paced, regulated environment. Ensured passenger safety and handled conflict resolution professionally.

Customer Service Safety Conflict Resolution