
Zunera Zia
@zunerazia
Virtual Sales Assistant supporting customer conversations at Fizzah Ghani Official, creating daily social content and responding to customer enquiries.
What I'm looking for
At Fizzah Ghani Official, I respond to customer enquiries and direct messages across social platforms while creating and publishing daily content. I use Canva and Looker Studio to produce branded visual and video content that supports marketing and sales objectives.
At TalentPop, I provided live chat and email support for questions about orders, products, and account issues. I also coordinated with internal teams on escalations and maintained accurate customer interaction records.
On Diary_of_traveller113, I managed a digital page, communicated with followers, and developed content for different audience segments.
Earlier, at Design House, I consulted with clients on residential interior design solutions and prepared technical plans and 3D concepts using AutoCAD and SketchUp. I bring that client-centred approach to online customer support, and I’m seeking a remote virtual sales assistant role supporting customer conversations, outreach, and day-to-day team operations.
Experience
Work history, roles, and key accomplishments
Social Media Manager
Fizzah Ghani Official
Mar 2024 - Present (2 years 7 months)
Responds to customer enquiries and direct messages across social platforms, plans and publishes daily content, and produces branded visual and video content using Canva and Looker Studio.
Customer Service Agent
TalentPop
Mar 2022 - Feb 2024 (1 year 11 months)
Provided live chat and email customer support, resolving enquiries about orders, products, and account issues. Maintained accurate records and coordinated with internal teams for escalations.
Content Creator / Influencer
Diary_of_traveller113
May 2020 - Mar 2022 (1 year 10 months)
Managed a digital page and communicated directly with followers, building an engaged online community. Developed content and tailored messaging to different audience segments.
Architectural Interior Designer
Design House
Aug 2014 - Apr 2017 (2 years 8 months)
Consulted with clients to understand needs and delivered tailored residential interior design solutions. Prepared technical plans and 3D concepts using AutoCAD and SketchUp.
Education
Degrees, certifications, and relevant coursework
COMSATS Institute of Information Technology
Bachelor's, Architecture and Design
Bachelor's degree in Architecture and Design from COMSATS Institute of Information Technology, Lahore, completed in 2013.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
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