Looking for a job

Zofia Jabczyńska

@zofiajabczynska

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Detail-oriented professional in AI data annotation, translation, and proofreading, focused on accuracy and consistency.

Poland

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What I'm looking for

Comfortable working independently in remote enviroments, maintaining consistency, accuracy and high quality standards. Seeking opportunities in AI training, evaluation and data annotation where I can contribute to improving language models and data quality.

I am a detail-oriented professional with experience in managing operational and post-sales processes, including customer claims, documentation, inventory, and data handling across multiple systems. I have supported process coordination, onboarding activities, and developed templates to standardize communication and improve workflow efficiency.

In addition, I work as a data annotator, contributing to AI language quality through consistent evaluation, data labeling, classification, and translation proofreading. I have a strong command of Polish and professional working proficiency in written English, allowing me to effectively identify linguistic nuances and edge cases.

I am comfortable working independently in remote environments and maintaining high standards of accuracy, consistency, and quality. I am currently seeking opportunities in back office, administration, operations, or AI data annotation roles where I can support structured processes and contribute to improving data and language models.

Experience

Work history, roles, and key accomplishments

Current

Translation Proofreader

Current

Piotr Beluch - Atominium

Feb 2026 - Present (4 months)

Coordinated translation and localization projects, tracking progress and proactively addressing potential delays. Communicated with clients and stakeholders and supported content evaluation and data annotation tasks using structured guidelines.

Proofreading Translation Quality Assurance Localization Data Annotation Content Evaluation Classification

E-commerce Operations Specialist

AndYou Adrian Nalepa

Jul 2025 - Nov 2025 (4 months)

Handled customer inquiries via phone and email and maintained operations documentation in line with internal procedures. Supported sales operations by managing marketplace platforms and monitoring KPIs and complaint/after-sales workflows.

Customer Service Process documentation Complaint Management Sales Operations Marketplace Management KPI Tracking E Commerce Operations Data Reporting

Customer Support Specialist

Terg S.A.

Jul 2023 - Sep 2024 (1 year 2 months)

Delivered customer support across phone and written channels while ensuring compliance with CRM and ERP order-management workflows. Managed complaint resolution and after-sales processes, and supported training and soft debt collection activities according to company policies.

Customer Support CRM Order Management Complaint Resolution

Restaurant Trainer

AmRest

Mar 2019 - Jul 2021 (2 years 4 months)

Organized onboarding for new employees and supervised complaint resolution and after-sales processes. Managed sales operations and marketplace channels, monitored inventory accuracy, and supported KPI achievement while following equipment and procedure guidelines.

Employee Onboarding Customer Service Complaint Resolution Sales Operations KPIs