Open to opportunities

Shanti Sottana

@shantisottana

Message

AI data quality lead specializing in annotation, LLM evaluation, and workflow optimization.

Poland

Message

What I'm looking for

I seek a role leading QA/data annotation teams focused on high-quality ML training data, clear KPI-driven processes, cross-functional collaboration, and measurable improvements in model safety and dataset accuracy.

I am an AI data quality and annotation specialist with 3+ years of experience leading large-scale annotation and moderation QA operations. I have overseen teams of 100+ reviewers and maintained 98.7% SLA compliance while reviewing 1,000+ moderation and classification decisions weekly.

I design and implement QA frameworks, evaluation scorecards, and KPI dashboards to improve dataset quality and reduce review errors; my initiatives reduced errors by 20% and cut onboarding time by 30%. I collaborate with policy, engineering, and operations to refine guidelines and support automated moderation improvements.

I bring practical data-analysis skills (Excel, SQL, basic Python), hands-on experience with labeling tools (Labelbox, Prodigy, SuperAnnotate, Doccano), and a focus on measurable operational outcomes to boost ML training data quality and AI safety performance.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance Lead

Current

Genpact

Jun 2021 - Present (4 years 9 months)

Led QA operations for AI-assisted moderation and data annotation, overseeing 100+ reviewers and maintaining 98.7% SLA compliance while improving annotation accuracy and reducing review errors by 20%.

AI Data Annotation LLM Evaluation Quality Assurance Workflow Optimization Data Analysis Content Moderation

Restaurant Operations Manager

Rosso Pomodoro

Jul 2015 - Mar 2021 (5 years 8 months)

Oversaw daily restaurant operations for 50+ staff, reduced labor costs by 15% and increased productivity by 20% while improving customer satisfaction and maintaining high service standards.

Operations Management Scheduling Performance Metrics Cost Control Customer Service Inventory Management Reporting Training

Head Waiter / Maître

Al Vascello Di Biz Maurizio & C. Snc

Oct 2010 - Mar 2015 (4 years 5 months)

Managed front-of-house operations for 500+ weekly guests, directed a team of 20+ staff, and maintained a 95% positive feedback rate through improved service processes and staff training.

Guest Relations Team Leadership Reservation Management Service Operations Training Conflict Resolution Table Turnover Optimization