Zindi Cute Vlog

Led the Service Ops knowledge base, including content review, approval, and process streamlining. Collaborated with technical stakeholders and created documentation to support service operations and compliance requirements.

Authored and managed technical documents such as user manuals and specifications, and updated documentation to reflect platform changes. Coordinated with technical teams to understand platform features and updates.

Gathered client requirements and prepared software requirement specifications. Managed projects from initiation to Go-Live and authored documentation to support training efforts for new systems and procedures.

Collected client requirements and authored software requirement documents, supporting project lifecycles aligned with client expectations. Provided solution-focused support through stakeholder communication and product demonstrations, while collaborating with cross-functional teams.

Supported project managers by helping prepare and maintain project schedules and following up on project tasks and actions. Assisted with day-to-day project functions for enterprise-class, mission-critical stock market solutions.

Completed an M.Sc (Hons) in Information Technology. Built advanced knowledge in IT with a focus on applied academic work.

Completed a B.Sc (Hons) in Management in IT. Gained foundations for managing IT systems and aligning technology with business needs.

Completed a Higher National Diploma through Edexcel. The specific subject/major was not provided.

Completed an Edexcel Diploma in ICT. Developed core information and communication technology skills.