At U.S. Air Force Reserve, I lead IT implementation and modernization projects from initiation through stabilization under DoD governance, SDLC, and ITSM requirements. I implemented approved workflow automation that removed roughly 20 hours of manual administrative work per month and held up through inspection cycles.
At athenahealth, I managed athenaOne EHR implementations for healthcare organizations, coordinating clinical, technical, interface, data, and revenue cycle teams through go-live and stabilization. I owned data conversion workstreams and configured clinical workflows and role-based security to meet HIPAA requirements.
At Triad Financial Services, I led a governed Microsoft 365 and SharePoint Online rollout and delivered Power Automate workflows that replaced manual email approvals, driving about a 40% increase in platform adoption. I also delivered enterprise compliance and finance system projects at Verizon, where I rebuilt portfolio intake and status reporting templates, cutting reporting effort by about 30% per cycle.
