Özge Erdemli User

Performed technical research and mapping tasks for security and IT systems during a short-term engagement, contributing to asset discovery and analysis for remediation planning.

Executed data processing and operational workflows, improving data quality and meeting SLAs across client processes over a 1.5-year period.

Managed room operations and guest services, optimizing room allocation and resolving guest issues to maintain high service standards.

Delivered front desk and concierge services, enhancing guest experience through personalized service and efficient check-in/check-out procedures.

Provided guest services and front office support at a luxury property, maintaining high standards of hospitality and service delivery.

Handled reception duties and guest inquiries, ensuring smooth front desk operations and positive guest interactions.

Managed front desk and guest services, supporting daily operations and guest satisfaction during short-term employment.

Completed a six-month traineeship in HR, supporting recruitment, onboarding, and administrative HR tasks.

Undertook summer training in front office, reception and switchboard, gaining foundational guest service experience.

Enrolled in a Data Scientist Bootcamp covering Python and data science topics (ongoing).

Completed a degree in Tourism and Hotel Management at Bilkent University's School of Applied Technology and Management.

Obtained a Certificate of Proficiency in English from Bilkent University's School of English Language.

Activities and societies: Certificate of High Achievement (2005-2006)

Completed secondary education at Pinar Private High School.