@zeynepglzkaya
Retail employee at MediaMarkt who handled checkout transactions, customer service requests, and sales-floor operations.
GermanyAt MediaMarkt Fellbach, I handled checkout transactions, including daily reconciliations and documentation, and supported customers with complaints, returns, and service requests.
At Fahrschule Suat Backnang, I managed student records and appointments, communicated with customers and authorities, and supported invoicing and payment monitoring. I completed vocational training as a driving instructor at VPA Verkehrsfachschule GmbH.
Work history, roles, and key accomplishments
MediaMarkt Fellbach
Sep 2022 - Sep 2023 (1 year)
Handled cash register operations, daily reconciliations, and documentation. Processed returns, complaints, and service requests while maintaining customer data and supporting inventory counts.
Fahrschule Suat Backnang
Jan 2020 - Aug 2022 (2 years 7 months)
Managed reception and student support, including scheduling and document administration. Handled customer and authority communication, maintained software, and assisted with accounting tasks.
Degrees, certifications, and relevant coursework
Fachausbildung zur Fahrlehrkraft, Driving Instruction
2024 - 2025
Completed a specialized training program to become a driving instructor from March 2024 to March 2025.
Bachelor of Arts, Betriebswirtschaft Marketing und Medienmanagement
2022 - 2022
Pursued a Bachelor of Arts in Business Administration with a focus on Marketing and Media Management from March 2022 to August 2022.
Fachhochschulreife, Fremdsprachen
2019 - 2021
Completed a two-year vocational college program in foreign languages, earning the Fachhochschulreife (university of applied sciences entrance qualification).
Kaufmännisches Berufskolleg 1, Kaufmännisches Berufskolleg
2018 - 2019
Completed the first year of a commercial vocational college (Kaufmännisches Berufskolleg 1).
Realschulabschluss, General Education
2013 - 2018
Earned the Realschulabschluss (secondary school certificate) from 2013 to 2018.
Gymnasium, General Education
2012 - 2013
Attended a Gymnasium (academic high school) from September 2012 to March 2013.
Grundschule, Primary Education
2008 - 2012
Attended primary school from September 2008 to July 2012.
Software and tools used professionally
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