Zeno RG
@zenorg
Accounts Payable Analyst II at RealPage, investigating utility payment issues for U.S. property operations.
PhilippinesWhat I'm looking for
At RealPage, I support U.S.-based property management clients across utility and accounts payable workflows, handling approximately 400–500 invoice-related transactions per week.
I investigate late notices, disconnection alerts, past-due balances, and payment discrepancies, then coordinate resolutions with utility providers, clients, and internal teams to reduce service interruption risk.
My work includes researching payment status, reconciling invoices and vendor statements, and reviewing GL coding and cost center assignments. I also conduct root cause analysis for urgent payment escalations.
Earlier at RealPage, I worked as an Accounts Payable Specialist II and a Quality Control Specialist. Before that, I was a Senior Customer Service Officer at Power Mac Center and a Shift Supervisor & Certified Barista Trainer at Starbucks.
Experience
Work history, roles, and key accomplishments
Investigate late and disconnection notices, verify invoice and payment histories, coordinate resolution steps, and document alert outcomes.
Research critical payment escalations and identify contributing factors and corrective actions for operational review.
Review outstanding utility balances, reconcile payment histories, and coordinate with clients, providers, and internal stakeholders.
Support U.S.-based property management clients across utility and AP workflows, handling approximately 400–500 invoice-related transactions per week. Investigate late notices, disconnection alerts, past-due balances, and payment discrepancies to reduce service interruption risk.
Handled GL coding, accounting master data, release holds, invoice exceptions, and Salesforce cases.
Reviewed invoice transactions against client requirements; supported onboarding, vendor records, and process improvements.
Senior Customer Service Officer
Power Mac Center
Oct 2014 - May 2016 (1 year 7 months)
Managed technical service cases, troubleshooting, customer communication, and case documentation.
Supervised daily operations, cash handling, inventory, training, and customer issue resolution.
Education
Degrees, certifications, and relevant coursework
Intuit
Intuit Bookkeeping Certification, Bookkeeping
Intuit Bookkeeping Certification, in progress as of the previous résumé.
Intercity College of Science and Technology
Bachelor of Science, Information Technology
Bachelor of Science in Information Technology degree from Intercity College of Science and Technology, completed in 2009.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
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