Open to opportunities

Zenasia Anthony

@zenasiaanthony

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Detail-oriented data entry professional with healthcare experience.

United States

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What I'm looking for

I am looking for a remote position that values precision and offers opportunities for growth in a supportive environment.

I am a dedicated professional with two years of experience in data entry and customer support, particularly within the healthcare sector. My current role as a Customer Experience Associate at Conduent has honed my skills in managing high-volume tasks while ensuring accuracy and confidentiality. I am adept at utilizing specialized systems such as MMIS and MEDS to provide comprehensive support to customers, addressing inquiries related to Medicare and Medicaid with clarity and satisfaction.

Prior to my current position, I gained valuable experience as a Pharmacy Technician, where I was responsible for accurately processing prescription orders and managing financial records. My background also includes working as an Infant Teacher, where I developed age-appropriate educational activities and maintained meticulous records of infants' health and development. This diverse experience has equipped me with strong communication skills and a keen attention to detail, making me well-suited for roles that require precision and a commitment to quality.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Associate

Current

Conduent

Jan 2023 - Present (2 years 5 months)

Provided comprehensive customer support by addressing inquiries related to Medicare and Medicaid, ensuring clarity and satisfaction. Managed a steady stream of inbound calls with efficiency and adherence to policy guidelines.

Customer Service MEDS Data Entry Communication Skills

Cashier/Pharmacy Technician

Ace Pharmacy

Sep 2018 - Jun 2019 (9 months)

Accurately processed and filled prescription orders, ensuring meticulous adherence to healthcare regulations and patient needs. Managed daily financial reconciliation, confirming accuracy in profit tracking and financial records.

Medical Terminology Financial Reconciliations

Infant Teacher

Primrose School of Old Bridge

Feb 2017 - Apr 2017 (2 months)

Administered comprehensive infant care, including feeding, diapering, and nap preparation, ensuring adherence to health and safety standards. Facilitated age-appropriate educational activities to stimulate cognitive and physical development in infants.

Childcare Teaching Health and Safety Communication Skills

Activities Assistant

Bartley Healthcare Nursing and Rehabilitation

Sep 2016 - Feb 2017 (5 months)

Coordinated and executed a variety of engaging programs to enhance social interaction, entertainment, and physical activity among community members. Developed sensory stimulation activities tailored to meet the diverse needs of individuals, contributing to their overall well-being and quality of life.

Patient Care Communication Skills Community Engagement

Education

Degrees, certifications, and relevant coursework

Capella University

Psychology and Psychiatric Rehabilitation, Psychology and Psychiatric Rehabilitation

Completed studies in Psychology and Psychiatric Rehabilitation. Focused on understanding mental health conditions and therapeutic interventions. Gained insights into the principles of psychiatric care.

Kean University

Psychology and Psychiatric Rehabilitation, Psychology and Psychiatric Rehabilitation

Undertook coursework in Psychology and Psychiatric Rehabilitation. Explored foundational theories and practices in mental health. Developed skills relevant to supporting individuals in psychiatric recovery.