Open to opportunities

Zanna Drobiss

@zannadrobiss

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Experienced Salesforce administrator with a strong background in CRM systems.

Czechia

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What I'm looking for

I am looking for a challenging role where I can utilize my Salesforce expertise and contribute to innovative projects while continuing to grow professionally.

I am an experienced systems integrator with over 7 years of expertise in Salesforce administration and development. My career has been marked by a commitment to excellence in CRM and database management systems, including Salesforce, Siebel, and Oracle. I thrive in fast-paced environments and possess excellent communication skills, making me a strong team player.

Throughout my career, I have successfully managed various projects, including the administration and troubleshooting of Salesforce systems, as well as the integration and customization of Siebel applications. My technical skills encompass a wide range of tools and technologies, including CI/CD automation with GitHub and Jenkins, data management, and user administration. I am passionate about leveraging my skills to drive efficiency and enhance user experiences.

Experience

Work history, roles, and key accomplishments

Salesforce Administrator

Monster Worldwide, Inc.

Oct 2010 - Present (14 years 9 months)

Administered, maintained, and configured Salesforce, providing 24-hour support and implementing automated deployments via CI/CD pipelines using GitHub and Jenkins. Managed the installation, administration, and troubleshooting of Siebel and DotNet applications, ensuring continuous operation and support.

Salesforce Administration CI CD GitHub Jenkins C# .NET Troubleshooting Configuration Management Data Management User Support

Siebel Programmer/Administrator

Lattelecom Technology LTD

Mar 2005 - Present (20 years 4 months)

Administered, integrated, and maintained Siebel systems, including installation, upgrades, and configuration. Performed application troubleshooting, monitoring, and performance optimization, while also customizing applications through design and development.

Oracle Pl SQL SQL Delphi Performance Tuning User Support

System Analyst / Programmer

Advanced Baltic IT LTD

Feb 2004 - Present (21 years 5 months)

Led the design, development, integration, and customization of a taxes accounting system, which achieved approximately 100 installations across Latvia. Additionally, spearheaded the design and development of an enterprise labor follow-up system.

MySQL Delphi System Design Software Development Integration

Programmer

KOMIN LTD

Jan 2002 - Present (23 years 6 months)

Integrated the company's international trade system with the Latvian Customs Department's registration and control system, Asycuda++. Participated in the integration and customization of the system, which had 360 installations in Latvia by 2004. Provided ongoing support for the system as a contractor until 2021.

Windows Sockets ODBC SQL Asycuda++Linux Informix Microsoft Visual FoxPro Python Zope IIS Apache

Programmer

Office of Public Prosecutor

Aug 2000 - Present (24 years 11 months)

Designed, developed, integrated, and customized multiple management systems, including those for criminal cases, persons, witnesses, and state orders. Utilized VBA, Visual Basic, Delphi, and SQL to create robust solutions for various departmental needs.

VBA Visual Basic Delphi SQL MS Word Lotus WordPro Database Management System Design Software Development Personalize

Education

Degrees, certifications, and relevant coursework

Affecto

Certification, Oracle Database 10g

Participated in an advanced PL/SQL course for Oracle Database 10g, enhancing skills in procedural language extensions to SQL for database programming.

Affecto

Certification, Oracle Database 10g

Attended a workshop on SQL Tuning for Oracle Database 10g, focusing on optimizing SQL queries for improved database performance.

BIL Ginc IT Academy

Certification, Siebel 8.0

Completed the Oracle Partner Academy Course on Siebel 8.0 Essentials, gaining fundamental knowledge and skills in Siebel CRM.

Oracle University

Certification, Siebel Analytics

Undertook the Oracle University Course on PTR Siebel Analytics for Partners, focusing on analytical capabilities within the Siebel platform.

University of Latvia

Bachelor of Science, Computer Science

Earned a Bachelor of Science degree in Computer Science, specializing in programming. The curriculum covered core computer science principles and programming methodologies.