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Zam F

@zamf

Organizational Change Manager at Tech Mahindra, transitioning SAP S/4HANA across eight modules and three third-party systems.

India
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At Tech Mahindra, I work on end-to-end digital transformation and the implementation of cloud ERP SAP systems. I successfully transitioned go-live for eight SAP S/4HANA modules and three third-party modules.

I mapped client work processes to SAP systems and provided OCM strategy, stakeholder analysis, communication plans, and training strategy deliverables. I also worked with client leadership, users, and stakeholders to address resistance and support adoption across multiple port locations.

As Program Manager at Cisco, I managed program lifecycles from initiation to deployment, including schedules, risks, scope, and resources. I also contributed to process improvement and cost optimization initiatives for Cisco Cloud Security.

Earlier, I supported cloud application service and sales operations at PLANETPRO SOLUTIONS INDIA PRIVATE LIMITED, and identity and access management at Goldman Sachs. My experience also includes technical support at J.P. Morgan and customer-facing team roles at Dell Technologies and Hinduja Tmt Global Solutions Limited.

Experience

Work history, roles, and key accomplishments

Tech Mahindra logoTM
Current

Organizational Change Manager

Tech Mahindra

Sep 2021 - Present (5 years 1 month)

Org. Change Management, End to End Digital Transformation.
Enterprise Business Solutions Implementation Project of Cloud ERP SAP Systems with End to End Networking and Infra (Civil) Works.
Successfully Transitioned Go Live for 8 SAP S4HANA Modules (FICO, HCM, MM, PM, PS, SRM, CRM, SD (Billing)) along with 3 third party modules (eOffice, Hospital Management System, Port Operating System (iPortman)

Retenium Enterprise Pvt Ltd logoRL

Director

Retenium Enterprise Pvt Ltd

Aug 2019 - Aug 2021 (2 years)

Worked as Director at Retenium Enterprise Pvt Ltd.

Cisco logoCI

Program Manager

Cisco

Jan 2015 - Aug 2018 (3 years 7 months)

As Program Manager (India SAARC) (Jan’15-Aug’18)

• Lead and own full program life cycle from initiation to deployment. Develop and manage complex multi-functional program schedules, identify risks, manage scope and resource changes and monitor progress against plan.
• Take initiatives to identify, call out and drive resolution of issues that affect program schedule and feature scope.
• Have a g

PLANETPRO SOLUTIONS INDIA PRIVATE LIMITED logoPL

Engagement Manager

PLANETPRO SOLUTIONS INDIA PRIVATE LIMITED

Jan 2013 - Jan 2015 (2 years)

Note: Kelton Tech Acquired PlanetPro

As Engagement Manager (Global Sales and Training Support – Cloud-based Application Support Desk) (Jan’13- Jan’15)


• Demonstrate leadership experience in building, coaching, developing, and retaining high performing teams to achieve business results
• Address Salesforce (SFDC) application and system performance issues
• Actively participate in the developmen

Goldman Sachs logoGS

Senior System Engineer

Goldman Sachs

Jan 2010 - Jan 2013 (3 years)

As Senior Systems Engineer
• Support Identity and Access Management.
• Inactivate/Deactivate accounts from Databases.
• Provide direct support for Goldman Sachs corporate resources and applications.
• Active Directory Administration.
• Working on Service Center tickets as per Priority and Severity model and meeting the SLA lay down for resolution time.
• User rights & privilege management.

J.P. Morgan logoJM

Systems Analyst Technical Support

J.P. Morgan

Sep 2008 - Jan 2010 (1 year 4 months)

As Systems Analyst Technical Support
• Incident Management- First point of contact for all technology related support incidents, as well as regional hub for global escalations
• Monitoring Line of business Applications deployed to 7000 Users with more than 500 applications deployed to respective SMS Servers using SMS Site Codes.
• ID administration for Novell, Mainframe, UNIX boxes, AS/400 systems

Dell Technologies logoDT

Large Order Representative (LOR)

Dell Technologies

Oct 2006 - Sep 2008 (1 year 11 months)

As Large Order Representative (LOR)
• Manage and motivate a team of Sales Reps and be responsible for their performance and monthly targets
• Proactively tackle problems that arise in the team and resolve them to ensure there is no negative impact on productivity and delivery of assignments.
• Interact with Clients and customers on a regular basis to ensure smooth operations and increase busines

Hinduja Tmt Global Solutions Limited logoHL

Group Leader

Hinduja Tmt Global Solutions Limited

Oct 2001 - Dec 2004 (3 years 2 months)

PROVISIONING DEPT - Backend Billing Process for a Telecom Company (USA)

Responsibilities as a Group Leader
• Ensure Customer Service Representatives consistently delivers a professional and high-quality standard of service.
• Effectively lead a team of Senior Customer Service representatives, engaged in delivering the best of customer service and one call resolution, and enable the team to deli

Education

Degrees, certifications, and relevant coursework

GO

Google

Google cloud Generative AI Leader

Sep 2025 · Expires Sep 2028

SA

SAP

SAP Certified Specialist - Activate Cloud Solutions Project Manager

Jul 2023 · Expires Jul 2028

MI

Microsoft

Microsoft Certified Azure AI Fundamentals

Mar 2023

PR

Prosci

Prosci Certified Change Practitioner

Feb 2023

SI

SAP Labs India

SAP Certified Associate - SAP Activate Project Manager

May 2022

UD

Udemy

The Complete SAP S/4HANA Bootcamp 2022

Jan 2022

UD

Udemy

Change Management for leaders: Lead like a lion

Jan 2022

UD

Udemy

Systems Thinking: Enterprise Wide Change Fundamentals

Mar 2022

UD

Udemy

SAP Activate Project Manager Masterclass (on C_ACTIVATE_13)

May 2022

UD

Udemy

Scientific Change Management, A Model for Leaders & Managers

Oct 2022

UD

Udemy

Business Continuity Management System. ISO 22301

Apr 2021

UD

Udemy

Fundamentals of Change Management

Jul 2021

UD

Udemy

The Neuroscience Challenges of Organizational Change

Aug 2021

UD

Udemy

The Complete Agile Scrum Fundamentals Course + Certification

Aug 2021

UN

Udemy National Association of State Boards of Accountancy (NASBA)

Change Management for Organizations: Drive Strategic Results

Aug 2021

UC

University of Wales, Cardiff

Post Graduation in Business Management program , Business Administration and Management, General

2004 - 2007

JU

Janardan Rai Nagar Rajasthan Vidyapeeth University

Bachelor of Arts - BA

2000 - 2003

CL

Coretech Systems [P] Ltd

Diploma in Customer Relationship Management, Customer Relationship Management

2001 - 2001

Tech stack

Software and tools used professionally

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