ZJZakria John
@zakriajohn
Administrative professional specializing in operations and archival management.
PakistanWhat I'm looking for
I am an administrative professional with extensive experience supporting academic and legal teams, managing archives, and improving operational workflows. I consistently deliver high accuracy and efficiency, demonstrated by performance metrics and process improvements.
At Hazen Tech I collaborated with a US law firm, achieved 90% monthly performance reviews, reduced data-entry errors by 40% through automated Excel solutions, and cut a high-frequency query from one minute to ten seconds. I have also managed curriculum and library catalogues, prepared annual prospectuses, and coordinated finances and archives for multiple seminary institutions.
I bring strong organizational skills, critical thinking, adaptability, and a commitment to continuous learning, supported by language certifications in English (C1) and Italian (A1–A2+). I seek roles where I can streamline operations, preserve institutional knowledge, and support teams with meticulous administrative leadership.
Experience
Work history, roles, and key accomplishments
BPO Associate
Hazen Tech
Nov 2022 - Present (3 years)
Supported legal teams with document preparation and case management, collaborated with a US law firm to apply PIP law knowledge and consistently achieved 90% monthly performance; improved data-entry accuracy and reduced errors by 40% via automated Excel solutions and SharePoint/Teams workflows.
Secretary to the Dean
St. Francis Xavier Major Seminary
Jan 2024 - Oct 2024 (9 months)
Managed curriculum development and library catalogue organization and prepared the annual prospectus to improve academic accessibility and program visibility.
Secretary to the Rector
St. Francis Xavier Major Seminary
Jul 2023 - Dec 2023 (5 months)
Oversaw administrative operations, managed financial records and budgeting, served as Students' Procurator, and coordinated funding relationships to support seminary operations.
Archives In Charge
Sacred Heart Cathedral
Nov 2021 - Oct 2022 (11 months)
Managed archival collections and implemented cataloging systems to enhance preservation and accessibility, supported educational programs and conducted conservation assessments.
Customer Support Representative
Mindbridge
Apr 2022 - Jul 2022 (3 months)
Provided Gold Queue customer support for the Careem platform, resolving user issues, guiding app navigation and payment processes while consistently meeting performance targets and maintaining high satisfaction.
Secretary to the Rector
St. Mary’s Minor Seminary
Jun 2021 - Oct 2021 (4 months)
Managed administrative functions, financial records and archives, acted as Students' Procurator, and coordinated funding to support seminary operations and compliance.
Parish In Charge
St. Francis Xavier Parish
Mar 2021 - May 2021 (2 months)
Served as primary liaison between parish leadership and the community, organized community events and programs to increase engagement and address parishioner needs.
Office In Charge
East West Insurance Co. Ltd.
Apr 2012 - Aug 2015 (3 years 4 months)
Oversaw daily office operations and a team of six, led branch setup and insurance documentation processes, and implemented cloud backups for critical documents.
Data Entry Operator
Freelance
Jun 2010 - Aug 2010 (2 months)
Performed data digitization for Punjab land records, ensuring accurate entry and contributing to the project's digitalization objectives.
Education
Degrees, certifications, and relevant coursework
ESEF SET
C1 Advanced Certificate, English Language
2022 - 2022
Achieved C1 Advanced English language certification via the EF SET assessment.
Board of Intermediate and Secondary Education, Lahore
Intermediate, Humanities
Grade: Grade B
Completed Intermediate (Humanities) under the Lahore Board with Grade B.
St. Anthony’s High School
Matriculation, Computer Science
Grade: Grade B
Completed Matriculation in Computer Science at St. Anthony’s High School with Grade B.
Christ the King Seminary
Seminary Enrollment, Theology/Religious Studies
2010 -
Enrollment to become a Catholic priest at Christ the King Seminary in Karachi.
St. Mary’s Minor Seminary
Seminary Enrollment, Theology/Religious Studies
2010 -
Enrollment to become a Catholic priest at St. Mary’s Minor Seminary in Lahore.
PUPontifical Urbaniana University
A1 / A1+ / A2+ Certificates, Italian Language
2021 - 2021
Completed Italian language certifications at A1, A1+ and A2+ levels through the Pontifical Urbaniana University.
PUPontifical Urbaniana University
Baccalaureate, Philosophy
Grade: Summa Cum Laude, Probatus
Completed Baccalaureate in Philosophy with Summa Cum Laude and Probatus distinctions at the Pontifical Urbaniana University.
CUCollegio Urbano (Pontifical Urbaniana University)
Seminary Enrollment, Theology/Religious Studies
2010 -
Enrollment to become a Catholic priest at Collegio Urbano, part of the Pontifical Urbaniana University in Rome.
St. Francis Xavier Major Seminary
Seminary Enrollment, Theology/Religious Studies
2010 -
Enrollment to become a Catholic priest at St. Francis Xavier Major Seminary in Yuhannabad, Lahore.
Availability
Location
PakistanAuthorized to work in
Job categories
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