
Zahid Iqbal
@zahidiqbal5
Night Shift Customer Representative at SMLLC International coordinating cross-border dispatch and resolving overnight delays.
What I'm looking for
At SMLLC International, I coordinate overnight dispatch logistics, track cross-border routes, and resolve late-night operational delays. I’m the primary point of contact for international client accounts during graveyard hours.
As Project Lead at SPADO (Sustainable Peace & Development Organization) & Local/INGOs, I coordinated community development programs, logistics, asset maintenance, and deployment plans. I also used data analysis and Excel reporting to model program performance KPIs and economic development frameworks for international donors.
Through a temporary engagement with Aga Khan Development Network (AKDN), I obtained corporate and educational presentation certifications and instructed diverse cohorts on communication frameworks. I hold a BSc (Hons) in Economics from National Defence University (NDU), with a focus on development, economic growth, and econometrics.
Experience
Work history, roles, and key accomplishments
Night Shift Customer Representative
SMLLC International
Jan 2024 - Present (2 years 9 months)
Managed complex overnight dispatch logistics, tracking cross-border routes, and resolving late-night operational delays under high pressure. Acted as the primary point of contact during graveyard hours for international client accounts, handling high-stakes communications fluently in English.
Project Lead
SPADO
Jan 2022 - Dec 2024 (2 years 11 months)
Spearheaded community development programs, coordinating logistics, asset maintenance, and deployment plans with tight fiscal constraints. Applied advanced data analysis and Excel reporting structures to model program performance KPIs and economic development frameworks for international donors.
Certified Instructor
Aga Khan Development Network
Obtained specialized corporate and educational presentation certifications via AKDN, instructing diverse cohorts on communication frameworks. Formulated structural documentation and performance evaluation rubrics, polishing communication and front-facing client relation tactics.
Education
Degrees, certifications, and relevant coursework
National Defence University
BSc (Hons), Economics
Graduated with a BSc (Hons) in Economics, focusing on development, economic growth, and advanced econometrics with regression analysis models.
Pakistan Bureau of Statistics
Professional Data Handling Certification, Data Handling
Completed a professional data handling certification focused on large-scale dataset management, data matrix checking, and structural data cleanup.
Aga Khan Development Network
Certified Teaching Frameworks, Teaching Frameworks
Obtained a certification in teaching frameworks, covering advanced modules in audience engagement, presentation, and language fluency.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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