Yunus Oyeyemi

I’m a highly analytical, customer-focused Product Operations Specialist with 4+ years of experience delivering technical support, troubleshooting complex digital products, and creating exceptional customer experiences in high-volume fintech and mobility environments. I combine empathetic communication with a strong customer-advocacy mindset to protect brand reputation and drive long-term loyalty.

In my current role as a Product Analyst at Moove, I provide advanced technical support to global users via phone, email, live chat, and CRM ticketing systems. I troubleshoot digital product issues by diagnosing root causes, guide customers through onboarding and feature utilization, and improve first-contact resolution while maintaining empathy and professionalism.

Previously, as a Product Marketing Specialist at Cellulant, I acquired, activated, and onboarded over 60 merchants onto the TINGG payment platform, while serving as first-line support for merchant inquiries, issue resolution, and payment reconciliation. At Bboxx, I supported prospective and existing customers with technical assistance and education, responding across multiple channels and escalating complex cases appropriately.

I actively collaborate with engineering, product, and internal stakeholders to communicate customer feedback, recurring issues, and enhancement requests—then track and analyze support data to spot trends and opportunities to improve satisfaction. With certifications including McKinsey Product Academy and HubSpot Sales Hub Software, I’m ready to bring my customer-success, help desk, and onboarding expertise to a fast-paced travel tech role.