Yogesh Kumar

Drove strategic initiatives across the GCC, focusing on operational efficiency, cost reduction, and business growth. Managed vendor relationships, operational governance, and WFM/MIS functions.

Leading regional workforce management initiatives for Allianz Partners, supporting 3,000+ FTEs across 12 countries and 7 business lines. Responsible for revenue projections, cost control, billing, payroll, and program management.

Established Center of Excellence teams in India and Brazil under offshoring approach. Oversaw global tenders, financial inputs, cost reduction strategies, and WFM audits.

Executed workforce management functions including forecasting, staffing, scheduling, real-time queue management, and data analysis. Managed client relationships, payroll, and RFP responses.

Led a team of 11 WFM analysts providing workforce management services to EMEA and APAC countries. Responsible for forecasting, capacity planning, and MIS automation.

Worked as a Senior Associate in MIS, handling data analysis and reporting.

Worked as a WFM/MIS Associate, supporting workforce management and MIS functions.

Worked as a Senior Associate in operations, handling operational tasks.

Pursued a Master of Business Administration degree from Maharshi Dayanand University, completing in 2012.

Completed a Master of Computer Application degree from Kurukshetra University in 2011.

Earned a Bachelor of Commerce degree from Kurukshetra University in 2005.