Nikhil Rungtaa
@nikhilrungtaa
Workforce Solutions Lead at Ericsson India who aligned capacity with demand and automated forecasting.
IndiaWhat I'm looking for
At Ericsson India Pvt. Ltd, I work as Workforce Solutions Lead, aligning capacity with demand and translating forecasts into workforce plans. This work has supported profitable utilization, reduced over-capacity, and helped address talent shortages.
I automated the forecasting process and implemented a tool that captured forecasts in real time, replacing manual Excel-based methods. Earlier, as Data Analytics Executive, I worked with developers to migrate Excel-based reporting to Tableau.
At Genpact India Jaipur, I led process transitions and delivered business reports, quality audits, and training. I also received a Service Delivery Excellence Award for automating resource management functions and a Change Maker Award for automating Business Operations dashboards.
Experience
Work history, roles, and key accomplishments
Synchronized talent strategy with HR for timely placements and reskilling initiatives. Steered operational efficiency by aligning capacity and demand for profitable utilization.
Forecasting Lead BCSS Service Delivery
Apr 2021 - Mar 2023 (1 year 11 months)
Prepared offshore quarterly business forecasts for Service Delivery unit. Automated forecasting process and implemented a forecasting tool for real-time capture.
Created data analytics frameworks to enhance decision making and spot operational gaps. Managed MIS activities and supervised operations team for data sanity checks.
MIS Executive
Linkquest Telecom
Aug 2014 - Mar 2016 (1 year 7 months)
Handled day-to-day reporting and tracking of KPIs like utilization, billability, pyramid, bench, and CSAT. Prepared and maintained project-level reports and monitored resource onboarding and releases.
Led process transition, facilitating knowledge transfer and ensuring comprehensive documentation and stabilization. Functioned as SME in business reporting, quality audits, and training.
Education
Degrees, certifications, and relevant coursework
Maharaja's College, University of Rajasthan
Bachelor of Science, Mathematics
Bachelor's of Science with Mathematics Honors from Maharaja's College, University of Rajasthan.
Aptech Computer Education
Advanced Diploma, Software Engineering
Advanced Diploma in Software Engineering from Aptech Computer Education.
Edureka
Lean Six Sigma Green Belt, Lean Six Sigma
Lean Six Sigma Green Belt certification from Edureka.
Ericsson
Ericsson Leaders Core Curriculum Program, Leadership
Completed the Ericsson Leaders Core Curriculum Program.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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