yasmine madoor
@yasminemadoor
I build curriculum, reporting systems, and quality improvements across education and service operations.
EgyptWhat I'm looking for
I've prepared IGCSE students for ICT examinations at MES in Cairo since 2013, using targeted instruction, practice, and lesson plans tailored to different learning styles.
I also designed and built a comprehensive Excel-based reporting system for the PREIG Department, making student-performance tracking and analysis more structured and practical.
Previously at Raya Holding, I monitored inbound call quality, led peak-hour utilization improvements to reduce customer wait times and costs, and trained employees in Six Sigma methodologies.
My background combines computer science, an MBA in Strategic Management and Finance, Green Belt quality training, banking operations, and customer service at Abu Dhabi Islamic Bank.
Experience
Work history, roles, and key accomplishments
ICT Teacher
MES
Jan 2013 - Present (13 years 7 months)
Prepared IGCSE students for the ICT examination and developed an Excel-based reporting system for the PREIG Department. Delivered lesson plans tailored to varied learning styles to improve student comprehension and engagement.
Quality Assurance
Raya Holding
Jan 2006 - Dec 2009 (3 years 11 months)
Monitored quality of inbound call center interactions and led process improvement projects to optimize agent utilization. Trained employees on Six Sigma methodologies to strengthen team performance.
Quality Control & Call Center Representative
Abu Dhabi Islamic Bank
Jan 2005 - Dec 2006 (1 year 11 months)
Developed knowledge of banking products and cross-sold to meet customer needs. Resolved customer inquiries and complaints to sustain high client satisfaction.
Education
Degrees, certifications, and relevant coursework
German University
Master of Business Administration, Strategic Management and Finance
Pursued an MBA in Strategic Management and Finance.
Cairo University
Bachelor of Science, Computer Science
Earned a Bachelor's degree in Computer Science.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
Skills
Interested in hiring yasmine?
You can contact yasmine and 90k+ other talented remote workers on Himalayas.
Message yasmineGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
