Yasmine Luong
@yasmineluong
Outreach and training intern focused on engaging stakeholders through practical learning.
United StatesWhat I'm looking for
I’m an early-career, people-first outreach and training professional currently studying Psychology and Sociology with a Health and Society minor. I bring an evidence-minded approach, supported by a Coursera certification in Global Health Policy and a Dean’s List recognition.
As an Outreach and Training Intern at SERC Reliability Corporation, I coordinated logistics and promotional content for outreach events, planned short-form videos, and created post-event surveys to capture stakeholder feedback. I also evaluated instructional materials and wrote an administrative guide to improve training clarity and consistency, then researched best practices to deliver benchmarking recommendations and design targeted user personas.
I strengthen my work through hands-on, service-based experience in community and information support roles. At State Employees’ Credit Union (Family House), I supported guest experiences through tours, policy explanations, and front desk communication, and I assisted with weekly check-in/check-out for 30 guests. I’ve also supported library operations at the Davis Library by coordinating interlibrary deliveries, helping patrons with resources/holds/renewals, and processing and shelving materials efficiently.
I’m motivated to keep learning, communicate with empathy, and build training resources that make transitions easier. From designing an Intern Onboarding Guide to volunteering with Public Health 360 and the Jake Max Foundation, I enjoy translating research into clear, actionable outreach—so people feel informed, supported, and connected.
Experience
Work history, roles, and key accomplishments
Partnerships & Outreach Volunteer
Jake Max Foundation
May 2026 - Present (2 months)
Identified potential partnerships through research and communication to support community outreach. Supported awareness initiatives by writing for the monthly newsletter and reaching out to organizations, schools, and local businesses to advance the foundation’s mission.
Outreach and Training Intern
SERC Reliability Corporation
May 2026 - Aug 2026 (3 months)
Coordinated logistics and promotional content for outreach events, including researching speakers, planning short-form videos, and creating post-event surveys to capture feedback. Evaluated training materials, produced an administrative guide, and researched outreach best practices to benchmark and develop targeted user personas.
Front Desk Support Volunteer
SECU Family House
Oct 2025 - May 2026 (7 months)
Provided front desk support for a 501(c)(3) lodging and support program by leading tours, explaining policies, and resolving guest questions or conflicts. Assisted with check-in/check-out for weekly guest flow and managed phone and data entry communications to share up-to-date information for guests.
Davis Circulation & Desk Assistant
Davis Library
Sep 2025 - May 2026 (8 months)
Coordinated interlibrary deliveries between campus libraries and supported library operations by organizing returned items for shelving and stocking. Helped patrons with library resource navigation, holds/renewals, and processed materials through data entry and item shelving.
Active Club Volunteer
Public Health 360
Aug 2024 - May 2026 (1 year 9 months)
Volunteered with a UNC club focused on public health awareness and career exploration by supporting hands-on activities at UNC Hospital’s Pediatric Play Atrium. Participated in organizing projects for local non-profits and conducted research to write content for the club’s website.
Front of House Manager
Persuasian Restaurant
Aug 2019 - May 2026 (6 years 9 months)
Managed front-of-house operations by training and onboarding employees on food preparation, POS systems, and guest seating. Coordinated front and back-of-house communication for dinner service and delegated roles to deliver efficient, high-quality service.
Education
Degrees, certifications, and relevant coursework
University of North Carolina at Chapel Hill
B.A. (Psychology) and B.A. (Sociology), Psychology and Sociology
Grade: GPA: 3.722
Activities and societies: Health and Society minor; Dean’s List (Spring 2025).
Pursuing two B.A. majors in Psychology and Sociology with a Health and Society minor at UNC Chapel Hill, expected to graduate May 2028.
University of Tokyo
Certificate, Global Health Policy
Completed the Coursera certification course 'Global Health Policy' offered by the University of Tokyo in Summer 2025.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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