Yanninia Madigan

I am a healthcare support professional with over two years of remote experience in donor-facing and service-based roles within a nonprofit medical organization. I specialize in inbound communications, appointment scheduling, and sensitive health-related conversations, bringing empathy and calm problem-solving to every interaction.

At Vitalant, I managed high-volume inbound donor calls, supported eligibility and scheduling questions, and documented interactions accurately in CRM systems to ensure continuity of care and compliance. I was promoted from a donor outreach scheduling role to a service-focused representative based on performance and reliability.

My core strengths include conflict de-escalation, HIPAA awareness, donor education, and cross-department coordination. I maintain consistency and accuracy in high-volume environments and collaborate with internal teams to support operational needs and appointment coverage.

I am seeking remote, inbound-focused healthcare or medical-adjacent support roles without sales or quota pressure, where I can continue to provide compassionate, patient-centered service and contribute to smooth scheduling and documentation workflows.