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Yannick Brossel

@yannickbrossel

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Data analyst with 20 years’ cross-cultural experience in analytics and operations.

United States

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What I'm looking for

I seek data-driven roles where I can apply ML and analytics to solve real problems, mentor teams, and deliver clear, actionable insights in an inclusive, collaborative environment.

I am a data analyst and operations professional with two decades of experience delivering customer-focused solutions and fostering inclusive team environments. My work blends practical service management with technical data skills to improve processes, predict outcomes, and inform decision-making.

I have developed and deployed machine learning models, predictive analytics, geospatial analyses, and text-summarization solutions using Python, SQL, Power BI, Tableau, Jupyter Notebooks and cloud tools. I have delivered presentations and dashboards to technical and non-technical audiences and implemented automation and algorithmic assessments to isolate malicious or anomalous activity.

My background spans service coordination, international customer support, and maritime leadership, and I bring strong multilingual communication (English, French, Spanish, Portuguese), problem solving, and training skills to roles that require analytical rigor, operational execution and clear stakeholder communication.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst Consultant

Current

Mt San Antonio College

Feb 2024 - Present (1 year 7 months)

Performed data analysis and developed automated algorithms to identify and isolate malicious student applications, produced Power BI dashboards and presented concise technical and non-technical reports to stakeholders.

Python SQL Power BI Machine Learning Data Visualization Data Cleaning Jupyter Notebooks Presentation

Current

Service Coordinator

Current

AXYZ Automation Group

Oct 2017 - Present (7 years 11 months)

Managed local office operations and customer accounts for US and Latin America, directed a team of 10 technicians, improved customer retention programs, and reported weekly recommendations to the North American Director of Service.

Customer Success Account Management Team Leadership Service Operations Data Analysis Process Improvement CRM

Data Analyst Intern

Mt San Antonio College

Aug 2022 - Dec 2022 (4 months)

Researched and analyzed student databases to detect anomalies and malicious applicants, implemented Python algorithms for filtering and predictive analytics, and presented findings to department leadership.

Python Predictive Analytics Machine Learning Data Wrangling SQL Presentation Deep Learning

Customer Representative

Voxpro

Oct 2015 - Oct 2016 (1 year)

Supported Airbnb customers across English and French markets (and assisted Spanish/Portuguese), maintained customer records, troubleshot technical issues, coordinated fraud detection and emergency relocation tasks.

Customer Support Multilingual Communication Fraud Detection Technical Troubleshooting CRM

Customer Representative

Western Union

Jan 2015 - Jul 2015 (6 months)

Handled high-volume customer transactions for English and French markets, assisted fraud task force, maintained accurate customer databases, and resolved technical issues across devices.

Customer Service Fraud Prevention Database Management Technical Troubleshooting Compliance

Interpreter and Consultant

Various Micro-enterprises

Apr 2014 - Jul 2014 (3 months)

Provided French-English-Spanish-Portuguese interpretation and importation consultancy during the 2014 FIFA World Cup, assisting local businesses with regulatory import processes and client communication.

Interpretation Multilingual Communication Consulting Cross Cultural Communication event support Compliance

Language Instructor

Europa Idiomas & Roma Estudios

Aug 2013 - Mar 2014 (7 months)

Taught French and English to students of all ages, preparing them for official exams and certifications through instruction in grammar, speaking, writing, and culture.

Language Instruction Curriculum Development Exam Preparation Classroom Management Multilingual Communication Tutoring

Air Freight Forwarder

Bellville Rodair International

Sep 2012 - Dec 2012 (3 months)

Managed customer database files, negotiated with airlines for competitive import/export costs, supervised freight handling, and coordinated with customs for shipment clearance.

Cost Analysis Customs Clearance Database Management Shipment Supervision Logistics Documentation

Maritime Rescue Coordinator

Maritime Rescue Coordinating Center Corse

Jan 2009 - Jan 2012 (3 years)

Supervised maritime navigation and rescue operations off Brittany, collected meteorological data, trained new rescuers, and coordinated emergency response activities.

search and rescue Emergency Coordination Meteorological Analysis Incident Management Maritime Operations Leadership

Junior Officer

La Fayette

Jan 2006 - Jan 2009 (3 years)

Oversaw navigation, communications and signals on the La Fayette frigate, supervised personnel, performed first-response firefighting duties, and participated in international deployments with the UN.

Navigation Naval Communications Emergency Response International Operations Leadership Training

Education

Degrees, certifications, and relevant coursework

DataCamp

Professional Certificates, Data Analysis

Completed multiple DataCamp professional courses including Data Analyst with Python, Data Analyst in Power BI, and Associate Data Analyst in SQL in early 2024.

Analytics Vidhya

Certificate, Machine Learning

Completed the Certified Machine Learning Master’s Program in December 2023 focusing on machine learning model development and evaluation.

Mt. San Antonio College

Certificates, Computer and Data Technologies

Completed multiple certificates including Artificial Intelligence for Business (2022), AWS (2021), Big Data Analytics (2020), C++ and Object-Oriented Programming (2019), and Computer Technologies (2018).