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Ken Louis

@kenlouis

Enterprise endpoint and cloud architect at Accenture Flex LLC, building Copilot agents and endpoint remediation workflows.

United States

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At Accenture Flex LLC, embedded with Microsoft enterprise customers, I built Copilot Studio agents grounded in customer SharePoint runbooks and scoped by security group. I also built remediation workflows with Power Automate and Microsoft Graph that check device compliance, run Intune scripts, and update ServiceNow tickets with human approval.

Across roles at Summit Health / CityMD, Dell Professional Services, and Microsoft Consulting Services, I’ve designed and operated endpoint, identity, and cloud platforms for large organizations. I’ve led migrations from SCCM to Intune and from Citrix to Azure Virtual Desktop, and I’ve used automation to reduce manual work and resolve recurring problems; I’ve been a Microsoft Certified Trainer since 2008.

Experience

Work history, roles, and key accomplishments

Infra Managed Service Associate Manager

Accenture Flex LLC

Apr 2026 - Sep 2026 (5 months)

Forward Deployed Engineer embedded with Microsoft enterprise customers, owning AI and endpoint use cases from discovery through production and adoption. Built Copilot Studio agents and agentic remediation workflows, prepared Microsoft 365 Copilot rollouts, and fed field findings back to Microsoft engineering.

CoPilot Studio Power Automate Microsoft Graph Intune Autopilot ServiceNow SharePoint Microsoft 365 SCOM Configuration Manager EntraID Connect Microsoft W365 Cloud PC

Cloud Technology Consultant

Simplicity Consulting

Feb 2026 - Mar 2026 (1 month)

Led Azure migration readiness assessment for a multi-cloud estate, including workload evaluation, dependency mapping, and wave sequencing. Ran Azure Migrate discovery, onboarded servers to Azure Arc, and built cost assessments and migration plans.

Azure Migrate Azure Arc Azure Resource Graph Windows Admin Center Hyper V Storage Migration Service Azure Backup Azure Site Recovery azure monitor Cloud Adoption Framework Entra ID AWS Identity Center GCP Workforce Identity Federation

Principal Consultant, Cloud and End User Computing

Wavetech Solutions

Apr 2025 - Jan 2026 (9 months)

Delivered Azure Virtual Desktop, Azure, Microsoft 365, and endpoint projects as a subcontractor to Microsoft partners. Migrated Citrix to AVD, designed host pools with FSLogix, and implemented patching and identity migrations.

Azure Virtual Desktop FsLogix MSIX App Attach Azure Image Builder Windows Update For Business Patch My PC Entra ID SharePoint Purview Azure Migrate Azure Arc Windows Admin Center Cost Management

Principal Systems Engineer

Summit Health / CityMD

Jan 2022 - Mar 2025 (3 years 2 months)

Owned endpoint architecture and operations for a large estate across clinics and corporate sites. Led SCCM to Intune migration, managed patching, packaged applications, and implemented Autopilot and compliance baselines.

Intune Configuration Manager Co Management Windows Autopilot WSUS PowerShell Microsoft Graph Active Directory Bitlocker Windows Hello For Business Microsoft Defender For Endpoint Conditional Access Azure Virtual Desktop FsLogix ServiceNow

Senior Principal Engineer, Solutions Architecture

Dell Professional Services

Feb 2020 - Dec 2021 (1 year 10 months)

Led global Intune and Windows 10/11 rollouts for enterprise customers, designing zero-touch provisioning with Autopilot and Dell factory provisioning. Stood up Windows Virtual Desktop pilots and migrated MDM platforms to Intune.

Intune Windows Autopilot Configuration Manager Windows Virtual Desktop FsLogix Jamf Azure Arc Azure Policy

Workplace and Endpoint Engineering Consultant

Wavetech Solutions

Oct 2014 - Dec 2019 (5 years 2 months)

Provided Tier 3 escalation for Active Directory and Group Policy, upgraded Configuration Manager hierarchies, and managed patching infrastructure. Migrated Windows 7 to Windows 10 and repackaged legacy applications.

Active Directory Group Policy Configuration Manager WSUS Windows 10 MSI Installers AppV PowerShell BASH

Group Manager / System Center and Private Cloud Architect

Avanade

Jan 2012 - Sep 2014 (2 years 8 months)

Managed a group of System Center consultants and led M&A consolidation of directory, imaging, patching, and configuration management. Designed Configuration Manager hierarchies and built Hyper-V private clouds.

System Center Configuration Manager WSUS Hyper V Virtual Machine Manager Orchestrator Operations Manager PowerShell

System Center Architect

TEKsystems

Jan 2010 - Dec 2011 (1 year 11 months)

Technical lead on JP Morgan's Configuration Manager platform, covering Windows and Linux server patching and compliance reporting. Ran monthly patch cycles and built software distribution packages.

Configuration Manager WSUS Windows Server Linux PowerShell

Senior Consultant

Microsoft Consulting Services

Jan 2008 - Dec 2009 (1 year 11 months)

Delivered Configuration Manager and Service Manager architecture, assessments, and training, and led post-acquisition platform consolidation. Designed OS deployment and software update management for enterprise customers.

Configuration Manager Service Manager OS Deployment Update Management