Wishmi Wickramanayaka

Delivered exceptional, high-touch customer service in a high-volume retail environment, resolving complex issues and improving customer satisfaction scores by 20%. Maintained visual merchandising and operational standards to support daily sales targets.

Managed the club’s budget and expenses to enable efficient planning and delivery of cultural events. Provided financial oversight to support effective teamwork and event execution.

Managed end-to-end onboarding for 800+ international students per semester, ensuring 100% compliance with Italian authorities and seamless integration. Streamlined documentation workflows, reducing processing time by 30% while maintaining strict quality and regulatory standards.

Mentored 10+ high school and university students in advanced algebra and core mathematics, improving average exam grades by 15%. Built personalized, data-driven curricula to strengthen problem-solving skills.

Coordinated guest and presenter arrivals to ensure on-time session starts and a smoother experience for 500+ attendees. Completed training in sustainability practices to support volunteer responsibilities.

Oversaw an art exhibition in the artists’ absence, ensuring works were displayed correctly and securely. Maintained a safe, controlled environment to support exhibition operations.

Activities and societies: Minor: Business Administration. Relevant coursework: Accounting, Data Analytics, Capital Markets, Business Communications, Econometrics.

Majoring in a Bachelor of Arts in Economics and Finance with a minor in Business Administration. Coursework includes accounting, data analytics, capital markets, business communications, and econometrics.

Activities and societies: Volunteer at EIIS Summit 2024 (June 2024): assisted with guest and presenter arrivals for 500+ attendees.

Completed a Certificate in Sustainability Practices during EIIS Summit 2024 while serving as a volunteer.