WINFRED CHERUIYOT

Served as primary customer-facing contact for parents, students, and visitors, handling high-volume inquiries and supporting admissions processes. Managed administrative tasks, supervised reception staff, and coordinated with multiple departments.

Provided remote administrative and virtual assistance to a Director, managing tasks independently. Supported communication, research, documentation, and scheduling using digital tools.

Supported recruitment and compliance processes for UK-based clients, handling high-volume calls and conducting telephone interviews. Maintained candidate information and coordinated between candidates, recruitment teams, and clients.

Provided direct customer support and product assistance during NCBA Loop merchant activation campaigns. Handled customer objections, conducted lead generation, and worked toward sales targets.

Managed customer accounts and repayment records, communicating with customers regarding loan accounts and outstanding balances. Conducted follow-ups and handled difficult conversations professionally.

Served as first point of contact for customers, providing product information and supporting sales activities. Managed reception duties, customer inquiries, and administrative tasks.

Professional certification in virtual assistance.

Professional certification in computer studies.

Grade: Second Class Upper Division

Bachelor of Science in Environmental Science, awarded with Second Class Upper Division.