At Go2 Impact LLC - Cubby Beds, I lead the Order Support team through training and daily oversight. I work to improve processes, training, and systems, while maintaining data integrity and ticket quality through QA and good data practices.
I build and maintain the team’s Knowledge Base and support onboarding new team members. I also collaborate with other departments on data accuracy and process improvement.
At Cognizant Technology Solutions PhilippinesInc., I processed claims and trained and onboarded new hires. Earlier, at Liberty Medical PhilippinesInc. and Convergys Corporation- Liberty Medical, I facilitated training, mentored agents, and supported escalated account resolutions.
