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Willamena CrowleyWC
Open to opportunities

Willamena Crowley

@willamenacrowley

Operations & program management professional with 10+years streamlining projects, compliance, and stakeholder support.

United States
Message

What I'm looking for

I am seeking a role where I can apply my association and communications expertise to improve operations, support members, and streamline processes within a mission-driven organization.

I am a results-driven operations and communication leader with a decade of experience improving organizational efficiency, managing cross-departmental projects, and supporting senior leadership. My expertise spans project coordination, compliance reporting, membership operations, and event logistics.

At the American College of Surgeons I provide executive-level administrative and project support, coordinate membership programs and national events, and drive process improvements to increase accuracy and reduce turnaround times. Previously, I supported compliance and membership engagement at The Society of Thoracic Surgeons and provided policy and constituent services for the City of Chicago.

I am passionate about optimizing workflows, strengthening stakeholder engagement, and delivering high-quality outcomes with minimal oversight—skills I am eager to bring dynamic teams in healthcare, technology, and mission-driven organizations.

Experience

Work history, roles, and key accomplishments

TS

Member Services Assistant

The Society of Thoracic Surgeons

Sep 2015 - Mar 2020 (4 years 6 months)

Managed member applications, renewals, and credential verification for U.S. and international physicians and generated compliance reports that supported leadership decision-making and improved member engagement.

CW

Administrative Assistant

City of Chicago — 4th Ward

Jan 2014 - Sep 2015 (1 year 8 months)

Coordinated office schedules, constituent communications, events, and travel arrangements while preparing presentations and streamlining administrative processes to ensure efficient daily operations for the alderman office.

Education

Degrees, certifications, and relevant coursework

Columbia College Chicago logoCC

Columbia College Chicago

Bachelor of Arts, Communications

Completed a Bachelor of Arts in Communications, focusing on media and communication practices; degree conferred May 2011.

Tech stack

Software and tools used professionally

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Willamena Crowley - Coordinator - American College of Surgeons | Himalayas