Willamena Crowley
@willamenacrowley
Operations & program management professional with 10+years streamlining projects, compliance, and stakeholder support.
What I'm looking for
I am a results-driven operations and communication leader with a decade of experience improving organizational efficiency, managing cross-departmental projects, and supporting senior leadership. My expertise spans project coordination, compliance reporting, membership operations, and event logistics.
At the American College of Surgeons I provide executive-level administrative and project support, coordinate membership programs and national events, and drive process improvements to increase accuracy and reduce turnaround times. Previously, I supported compliance and membership engagement at The Society of Thoracic Surgeons and provided policy and constituent services for the City of Chicago.
I am passionate about optimizing workflows, strengthening stakeholder engagement, and delivering high-quality outcomes with minimal oversight—skills I am eager to bring dynamic teams in healthcare, technology, and mission-driven organizations.
Experience
Work history, roles, and key accomplishments
Coordinator
American College of Surgeons
Mar 2020 - Present (5 years 6 months)
Provide confidential administrative and project support for senior leadership and membership staff, coordinating logistics for events, chapter management, and committee services while streamlining processes to improve efficiency and reduce turnaround time.
Member Services Assistant
The Society of Thoracic Surgeons
Sep 2015 - Mar 2020 (4 years 6 months)
Managed member applications, renewals, and credential verification for U.S. and international physicians and generated compliance reports that supported leadership decision-making and improved member engagement.
Administrative Assistant
City of Chicago — 4th Ward
Jan 2014 - Sep 2015 (1 year 8 months)
Coordinated office schedules, constituent communications, events, and travel arrangements while preparing presentations and streamlining administrative processes to ensure efficient daily operations for the alderman office.
Education
Degrees, certifications, and relevant coursework
Columbia College Chicago
Bachelor of Arts, Communications
Completed a Bachelor of Arts in Communications, focusing on media and communication practices; degree conferred May 2011.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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