Open to opportunities

Wendy Tigen

@wendytigen

Message

Customer service officer with technical trade background focused on client satisfaction and problem resolution.

Papua New Guinea

Message

What I'm looking for

I seek a collaborative role where I can improve customer satisfaction, apply technical trade skills, and grow through continued learning and team contributions.

I am a dedicated customer service officer with a Technical Trade Certificate in Painting and Sign Writing, combining hands-on technical skills with strong client-relations experience. I have managed customer inquiries, resolved issues effectively, and collaborated with teams to improve service processes and drive performance.

I communicate clearly with diverse audiences and adapt to the needs of Papua New Guinean clients, documenting interactions for continuous improvement. I am committed to professional growth and eager to contribute my problem-solving, teamwork, and technical knowledge to a dynamic organization.

Experience

Work history, roles, and key accomplishments

Customer Service Officer

Nippon/Dulux Group

May 2021 - Apr 2025 (3 years 11 months)

Managed customer inquiries via phone and email, resolving issues while maintaining high customer satisfaction and contributing to team performance improvements over a four-year period.

Customer Service Phone Support Email Support Microsoft Office Team Collaboration Documentation Process Improvement

Technical Trade Apprentice

Madang Technical College

Jan 2019 - Dec 2020 (1 year 11 months)

Completed a Technical Trade Certificate in Painting and Sign Writing, gaining skills in surface preparation, color theory, application techniques, and safety protocols for commercial and residential work.

Paint Sign Writing Commercial Painting Technical Training

Education

Degrees, certifications, and relevant coursework

Madang Technical College

Technical Trade Certificate, Painting and Sign Writing

2019 - 2020

Completed a Technical Trade Certificate in Painting and Sign Writing, developing skills in surface preparation, color theory, application techniques, sign design, and safety protocols.