@roselynuser
I support corporate mobile clients, account services, customer care, and cross-functional coordination.
Papua New GuineaI'm a Business Concierge Officer at Telikom Limited, supporting corporate clients with mobile services, CUG and PUG account creation, prepaid and post-paid migrations, and account terminations.
Previously, I handled customer queries as a Call Center Representative at Bmobile 4GLTE and Telikom Limited, troubleshooting issues and escalating cases to the right teams. I've also led support work and administrative reporting for The Salvation Army.
Work history, roles, and key accomplishments
Telikom Limited
Oct 2024 - Present (1 year 11 months)
Assist corporate clients with mobile service needs, handle account creation and migrations, and facilitate terminations. Act as a support system between clients and internal teams, with additional administrative and coordination duties.
Bmobile 4GLTE / Telikom Limited
Jan 2018 - Dec 2024 (6 years 11 months)
Assisted, identified, troubleshooted, and resolved customer queries on calls. Escalated and flagged issues to respective departments via email for further assistance.
The Salvation Army
Sep 2013 - Dec 2013 (3 months)
Assisted asylum seekers with complaints, completed record sheets and administrative paperwork, and reported end-of-day activities to the Project Manageress.
Degrees, certifications, and relevant coursework
Diploma in Accounting, Accounting
2016 - 2017
Grade: 3.2
Completed a Diploma in Accounting with a GPA of 3.2.
Upper Secondary School Certificate, General Studies
2010 - 2012
Completed upper secondary education and received the Upper Secondary School Certificate.
Software and tools used professionally
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