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wambo lotir

@wambolotir

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I manage e-commerce operations, customer support, supplier coordination, and accurate order resolution.

Cameroon

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What I'm looking for

I'm looking for an operations or customer support role where I can resolve customer issues, coordinate orders and vendors, maintain accurate records, and contribute to reliable service delivery.

I've managed self-employed e-commerce and dropshipping operations in Douala, handling customer support, order monitoring, supplier coordination, and post-purchase service from January 2021 to August 2024.

I resolve complaints, delivery concerns, refunds, replacements, and service requests while tracking delayed orders and maintaining accurate transaction records in Microsoft Excel. I also manage a retail forex trading portfolio, applying technical and fundamental analysis, risk-reward ratios, and disciplined position sizing.

Experience

Work history, roles, and key accomplishments

Operations & Customer Support Specialist

SIEKAPEN WAMBO LOTIR LAFARGE

Jan 2021 - Aug 2024 (3 years 7 months)

Managed customer inquiries, complaints, and service requests, providing timely and effective issue resolution. Coordinated with suppliers, vendors, and internal stakeholders to resolve order, service, and customer-related issues.

Customer Support Issue Resolution Process Management E Commerce Operations Dropshipping Vendor coordination Stakeholder Communication Problem Solving