Open to opportunities

Vrushali Telwane

@vrushalitelwane

Message

Data analyst and Power BI specialist turning ITSM data into actionable insights.

India

Message

What I'm looking for

I seek a data-focused role using Power BI and analytics to improve ITSM processes, collaborate cross-functionally, and drive measurable operational improvements.

I am a results-driven Data Analyst and Power BI specialist with over three years of experience transforming IT Service Management data into clear, actionable visual insights. I design and maintain high-impact Power BI dashboards, leverage DAX and Power Query for robust data cleaning and modeling, and translate incident trends, SLA compliance, and recurring issues into stories that drive process improvements.

Having transitioned from an IT Service Desk background, I combine hands-on support experience with reporting expertise to improve data quality and operational outcomes. I collaborate with cross-functional teams to implement data-driven improvements, build metric-driven dashboards and sample analytics projects, and deliver reporting that supports leadership decision-making.

Experience

Work history, roles, and key accomplishments

Current

IT Analyst (Reporting)

Current

Kaizen IT Services Pvt Ltd

Feb 2024 - Present (2 years 1 month)

Designed and maintained Power BI dashboards for daily/weekly incident analysis, improving SLA and incident visibility for leadership and supporting process improvements that reduced high-priority tickets and sped resolution.

Power BI DAX Power Query Data Modeling Data Visualization Incident Management Excel VPN End User Support

IT Analyst (Reporting)

VDA Infosolutions

Dec 2021 - Feb 2024 (2 years 2 months)

Built internal dashboards and Excel reports to track helpdesk metrics (ticket aging, resolution time, peak volumes), improved SLA compliance and data quality by streamlining ticket categorization and sharing insights with team leads.

Power BI Excel Data Cleaning Ticketing Tools (ManageEngine)Reporting SLA Dashboard Design