Vĩnh Phước Thái An

VA

Open to opportunities

Vĩnh Phước Thái An

@vnhphcthian

I’m a front office–minded hospitality intern with strong English communication, customer focus, and organized scheduling skills.

What I'm looking for

I’m looking to learn and support front office operations—welcoming guests, handling check-in/check-out, answering inquiries, and coordinating the desk—so I can deliver efficient, professional hospitality and a positive guest experience.

I’m a second-year student majoring in English Linguistics with a specialization in E-commerce, and I’ve built strong English communication and basic digital skills. Through tutoring and teaching assistant work, I’ve developed a detail-oriented, organized approach with a customer-first mindset.

I’ve supported learners and families as a freelance English tutor, coordinating schedules, maintaining regular communication, and adjusting instruction based on feedback. I also worked as a Teaching Assistant & Receptionist, handling 10+ daily calls, managing front desk tasks, and assisting with student check-in/check-out and schedule coordination.

I’m eager to learn and support front office operations—welcoming guests, handling check-in and check-out procedures, responding to guest inquiries, and assisting with front desk coordination. I bring adaptability, the ability to work under pressure, and a drive to contribute to a positive guest experience and efficient service delivery in a professional hospitality environment.

Experience

Work history, roles, and key accomplishments

FR

Current

Private English Tutor

Current

Freelance

Mar 2025 - Present (1 year 4 months)

Coordinated schedules and communicated regularly with students and parents to ensure service satisfaction. Planned lessons and learning materials, gathered feedback, and adjusted teaching approaches to meet client expectations.

Instructional Support Lesson planning Scheduling Customer Service Feedback English Communication Time Management Microsoft Office

MC

Teaching Assistant & Receptionist

Ms. Huyen and Friends - English Center

Sep 2024 - Oct 2025 (1 year 1 month)

Handled front desk operations, including greeting visitors and supporting student check-in/check-out. Managed 10+ daily calls from parents and assisted with teaching materials and student schedule coordination.

Reception Customer Service Student Check In Out Support Scheduling English Communication Time Management Interpersonal Skills Microsoft Office

TP

Front Office Intern

Thai An Vinh Phuoc

Supported front office operations in a hospitality environment by welcoming guests and assisting with check-in/check-out and guest inquiries. Helped with front desk coordination to contribute to an efficient guest experience.

Guest check in out Front Desk Operations Guest Check In Out Customer Service English Communication

Education

Degrees, certifications, and relevant coursework

UU

University of Foreign Language Studies - The University of Da Nang (UFLS)

English Linguistics (E-commerce)

2024 -

Grade: GPA 3.1

Activities and societies: Research member (10/2025–04/2026): descriptive statistics on marketing strengths of 20 three- and four-star hotels; identified effective elements in digital marketing, including website design and visual presentation.

Second-year student majoring in English Linguistics with a specialization in E-commerce. GPA: 3.1; conducted a 10/2025–04/2026 research project on comparative hotel marketing strategies in Vietnam vs. the United States and produced practical digital marketing recommendations for a simulated hotel website.

Tech stack

Software and tools used professionally

Gmail

Check

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