Vivian Nwofor

I am a detail-oriented Network Operations and Administrative Specialist with a background in law, HR, administration, and NOC technical support. I focus on keeping systems reliable and teams organized while protecting confidentiality and compliance.

In my current role I monitor infrastructure, manage incidents in ServiceNow and RMS, and coordinate fault resolution with field teams and vendors. I resolved 95% of critical incidents within SLA over six months and reduced incident-resolution time by 30% through effective monitoring and quick issue identification.

I hold ISC2 certification in cybersecurity while supporting a 2/7 network operations rotation and have developed onboarding documentation and training resources to accelerate new-team productivity. I prepare accurate operational reports, maintain SOPs, and ensure audit readiness for governance standards.

I bring strong calendar and email management, document preparation, stakeholder communication, and problem-solving skills to every role. I am a reliable collaborator who values clear communication, process improvement, and measurable operational results.