Vivian Hildah
@vivianhildah
I improve customer experiences, resolve cases, and build lasting client relationships.
KenyaWhat I'm looking for
I've supported customer experience and client relationships at Apollo Agriculture, managing inquiries, complaints, service requests, account reviews, and complex cases through phone and email.
I investigate customer issues, coordinate with internal teams, maintain accurate CRM records, and follow through until customers receive appropriate support. My work improved response times, resolved complex account cases, and maintained high customer satisfaction ratings.
More recently, I've handled customer information and documentation at Salix Data Africa and supported travel clients at Dreamport. I bring customer-focused communication, sales engagement, process coordination, and a commercial mindset to customer experience and business development work.
Experience
Work history, roles, and key accomplishments
Customer Service Trainee / Data Processor
Salix Data Africa Ltd
Aug 2026 - Present (1 month)
Communicate with clients and support accurate handling of customer information and documentation. Review and verify customer information, update records, and resolve discrepancies efficiently.
Independent Travel Manager
Dreamport - Trevolution Group / Dyninno
Jun 2026 - Jul 2026 (1 month)
Engaged prospective clients to understand their travel needs and recommend suitable solutions. Managed leads, follow-ups, and booking processes while providing post-sale support.
Customer Experience Executive
Apollo Agriculture
Jan 2022 - May 2025 (3 years 4 months)
Managed customer inquiries, complaints, and service requests through phone and email. Investigated complex issues, maintained CRM records, and followed up to ensure resolution.
Business Development Executive Intern
Wefix-Tech
Sep 2021 - Nov 2021 (2 months)
Engaged prospective clients through structured conversations and product demonstrations. Supported business development activities and maintained professional communication.
Education
Degrees, certifications, and relevant coursework
University of Nairobi
Bachelor of Arts, Communication and Psychology
Graduated with a Bachelor of Arts in Communication and Psychology from the University of Nairobi in 2021.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Vivian?
You can contact Vivian and 90k+ other talented remote workers on Himalayas.
Message VivianGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
