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Vishnu Pathak

@vishnupathak

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I resolve high-scale production incidents and improve reliability across support, product, and engineering teams.

India

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What I'm looking for

I’m looking for a product support or technical operations role where I can own complex production issues, improve reliability through data and RCA, and partner closely with Product and Engineering teams.

At Swiggy, I owned complex production incidents for driver-facing platforms serving 500K+ users across 650 cities, taking issues from triage and investigation through RCA, engineering escalation, resolution, and closure.

I reduced recurring incidents by 30% through structured root-cause analysis and cut manual reporting by 40% with SQL-driven dashboards and automation. I’ve also led and mentored an 8-person escalation team, built repeatable runbooks and workflows, and partnered with Product and Engineering on reliability improvements.

Experience

Work history, roles, and key accomplishments

Assistant Manager – Product Support

Swiggy

Apr 2024 - Sep 2025 (1 year 5 months)

Owned lifecycle of complex production incidents for driver-facing platforms serving 500K+ users across 650 cities. Led structured root cause analyses, reducing recurring incidents by 30% and manual reporting effort by 40% through automation.

SQL Jira Firebase Postman Grafana New Relic S3 Snowflake BrowserStack LambdaTest Power BI Google Apps Script Incident Management Root Cause Analysis Escalation Management Run Books SOPs Technical Documentation Team Mentoring

Product Support & Product Operations

Swiggy

Oct 2019 - Mar 2024 (4 years 5 months)

Provided L2/L3 support for high-scale production applications, investigating application, API, workflow, data, and configuration issues. Supported feature releases and production changes through validation, troubleshooting, and documentation.