SaiTeja Boyidi
@saitejaboyidi
Senior Executive - Tech Support at Swiggy, supporting InstaMart campaign operations and resolving production issues for restaurant partners.
IndiaWhat I'm looking for
At Swiggy, I supported restaurant partners on the Vendor Platform, including Domino’s, Pizza Hut, and Petpooja. I investigated production issues, coordinated with Engineering and Product teams, and helped maintain restaurant services.
On Swiggy’s InstaMart Discounting Operations Platform, I managed campaign and offer configurations, validated pricing and SKU eligibility, and investigated discount-related alerts. I also coordinated campaign approvals and issue resolution with Product, Business, Finance, and Engineering.
At Cendyn India Pvt. Ltd., I supported RVNG, a central reservation system for hotels. I used production logs and reservation data to investigate booking issues, supported releases, and documented recurring operational procedures.
Experience
Work history, roles, and key accomplishments
Senior Executive – Tech Support
Swiggy Pvt. Ltd.
Dec 2024 - May 2026 (1 year 5 months)
Provided L1/L2 production support for restaurant partners and National Account brands, ensuring SLA compliance and platform stability. Coordinated with cross-functional teams to resolve incidents and maintain operational continuity.
Support Analyst
Cendyn India Pvt. Ltd.
Feb 2022 - Aug 2023 (1 year 6 months)
Provided L1/L2 application and production support for the RVNG Central Reservation System, monitoring XML transactions and logs. Investigated and resolved production incidents within SLA timelines, collaborating with development and onsite teams.
Education
Degrees, certifications, and relevant coursework
Gandhi Institute of Technology and Management
Bachelor of Technology, Engineering
Completed B.Tech from Gandhi Institute of Technology and Management, Visakhapatnam.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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