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vinay panwar

@vinaypanwar

FIU Team Lead at Revolut who cut case resolution time by 20% and invalid regulatory reporting by 13%.

At Revolut, I streamlined FIU investigation workflows and case-note generation, reducing case resolution time by 20%. I also partnered with FIU Subject Matter Experts on root-cause analysis, helping reduce invalid regulatory reporting by 13%.

I developed a quality-tracking framework that improved departmental quality by 12% and reduced new-joiner attrition by 18%. Earlier at CherishX, I worked across sales and operations, contributing to 2X revenue growth and building and training a team of 10 Customer Care Executives.

Experience

Work history, roles, and key accomplishments

Current

FIU Team Lead

Current

Revolut

Oct 2023 - Present (3 years 1 month)

Reduced FIU case resolution time by 20% by streamlining investigation workflows and optimizing case-note generation for Tracfin reporting. Partnered with FIU Subject Matter Experts to reduce invalid regulatory reporting by 13% and improved departmental quality by 12%.

Financial Crime Operations AML Quality Assurance TRACFIN Reporting Root Cause Analysis Process Improvement Team Leadership Coaching Performance Monitoring

Sales & Operations Manager

CherishX

Jan 2018 - Dec 2023 (5 years 11 months)

Drove a 15% increase in profit by implementing targeted sales strategies for add-ons and cross-selling/upselling to customers. Increased repeat customers by 20% through special offers and collaborated with marketing to generate 15,000+ leads and 400+ vendors.

Sales Strategy Cross Selling Upselling Customer Experience Marketing Collaboration Lead Generation Revenue Growth Analytical Skills Problem Solving

Customer Support Executive

CherishX

Accomplished monthly targets by attending calls, handling CRM, and analyzing new trends and requirements. Conducted market research to identify new products and ideas to improve customer experience.

Customer Service CRM Market Research Trend Analysis Communication Skills

Sales Manager

CherishX

Led and developed a high-performing team, providing guidance and coaching to exceed customer service expectations and achieve performance targets. Built and led a team of 10 CCEs with comprehensive training and development programs.

Team Leadership Coaching Training Sales Strategy Performance Management Customer Service