Vimal Singh
@vimalsingh
Operations & Process Excellence specialist driving automation and reconciliation to cut turnaround time.
What I'm looking for
I’m an Operations & Process Excellence Specialist with 12+ years of experience in banking operations, reconciliation, and workflow automation in international KPO environments. I consistently deliver measurable impact by optimizing processes and building data-driven decision systems that reduce turnaround time, improve accuracy, and lower operational costs.
I’ve designed AI-assisted reconciliation that handles 500K+ records using scalable logic, and I’ve driven ~75% turnaround-time reduction (4 days → 1 day) with automation-first execution. I build KPI dashboards for performance tracking and SLA adherence, lead root-cause-driven improvements, and standardize SOPs and workflows to reduce manual effort across cross-functional stakeholders.
Experience
Work history, roles, and key accomplishments
Senior Verifier – Banking Ops
Bank of New York Shareowner Services
Verified high-volume share transfer, sell, and purchase transactions in a global KPO environment, ensuring compliance, accuracy, and consistent SLA adherence while handling sensitive financial data.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University (IGNOU)
Master of Arts, Economics
Pursuing a Master of Arts in Economics at IGNOU.
UiPath (Coursera)
Robotic Process Automation (RPA) Specialization, Robotic Process Automation (RPA)
Currently pursuing the Robotic Process Automation (RPA) Specialization through UiPath on Coursera.
Microsoft (Coursera)
Power BI Data Analyst, Power BI
Currently pursuing Power BI Data Analyst through Microsoft on Coursera.
Sunrise University
Bachelor of Arts
Completed a Bachelor of Arts at Sunrise University in Alwar, Rajasthan.
Google (Coursera)
Foundations of Project Management, Project Management
Completed Foundations of Project Management through Google on Coursera.
New York Institute of Finance (Coursera)
Operational Risk Management, Operational Risk Management
Completed Operational Risk Management through New York Institute of Finance on Coursera.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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