Open to opportunities

Vimal Singh

@vimalsingh

Message

Operations & Process Excellence specialist driving automation and reconciliation to cut turnaround time.

India

Message

What I'm looking for

I’m looking for remote global opportunities where I can drive automation-led operational improvements—owning reconciliation, KPI reporting, and process excellence—to boost efficiency, accuracy, and SLA performance across time zones.

I’m an Operations & Process Excellence Specialist with 12+ years of experience in banking operations, reconciliation, and workflow automation in international KPO environments. I consistently deliver measurable impact by optimizing processes and building data-driven decision systems that reduce turnaround time, improve accuracy, and lower operational costs.

I’ve designed AI-assisted reconciliation that handles 500K+ records using scalable logic, and I’ve driven ~75% turnaround-time reduction (4 days → 1 day) with automation-first execution. I build KPI dashboards for performance tracking and SLA adherence, lead root-cause-driven improvements, and standardize SOPs and workflows to reduce manual effort across cross-functional stakeholders.

Experience

Work history, roles, and key accomplishments

Senior Verifier – Banking Ops

Bank of New York Shareowner Services

Verified high-volume share transfer, sell, and purchase transactions in a global KPO environment, ensuring compliance, accuracy, and consistent SLA adherence while handling sensitive financial data.

Banking Operations Share Transaction Verification SLA Management High Volume Transactional Environment