Looking for a job

Vikram Bhaskar

@vikrambhaskar

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I lead global Microsoft cloud programs, governance, and operational transformation.

India

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What I'm looking for

I'm looking to lead global technical programs, cloud support operations, and transformation initiatives where I can strengthen governance, improve delivery performance, align cross-functional teams, and drive measurable business outcomes.

I've led Microsoft cloud support, customer onboarding, and transformation programs across Dynamics 365, Azure, and Microsoft Teams ecosystems for more than 15 years.

At Microsoft through Waferwire, Zen3, Tech Mahindra, and Mindtree, I directed program execution, KPI governance, executive reporting, escalation management, and service improvement across globally distributed teams.

I've improved SLA compliance by 25% and reduced support resolution timelines by 40% through stronger onboarding, risk management, sprint governance, workflow optimization, and cross-functional coordination. I also mentored 35+ engineers and built training and enablement plans that strengthened delivery readiness.

As a Designated Partner at ViCentra LLP, I lead the Master Franchise expansion of Mr. Sandwich across Karnataka while building a technology consulting and delivery arm that delivers end-to-end client projects, including a fitness portal and mobile application.

Experience

Work history, roles, and key accomplishments

Senior Program Manager

Microsoft

Nov 2023 - Aug 2024 (9 months)

Directed program execution for Dynamics 365 support organization, aligning delivery with business priorities and service goals. Governed KPI reviews, operational reporting, and stakeholder communication cadences to drive visibility and delivery consistency.

Program Management Dynamics 365 KPI Management Operational Reporting Stakeholder Management Process Optimization Training And Enablement Escalation Management