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Vijay Satre

@vijaysatre

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Product Support Engineer (L2) at NoBroker, resolving API issues that improved onboarding success by 34%.

India

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What I'm looking for

I’m prepared to rejoin the workforce with renewed focus and updated skills in SQL, API workflows, cloud monitoring, and product support.

At NoBroker, I conducted root cause analysis across SaaS platforms and mobile applications, and contributed to resolving API issues that improved onboarding success by 34%. My troubleshooting of billing workflows helped reduce transaction failures by 26%.

At Explorex Inc, I provided L2 support for a live SaaS application, corrected data inconsistencies in MongoDB and MySQL, and monitored performance with AWS CloudWatch and Grafana. After a planned career break, I’m prepared to rejoin the workforce with refreshed foundations in SQL, API workflows, cloud monitoring, and product support.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

Explorex Inc

Aug 2023 - Sep 2023 (1 month)

Provided 24x7 L2 support for a live SaaS application, resolving production issues and performing CRUD operations in MongoDB and MySQL. Monitored system performance using AWS CloudWatch and Grafana, and generated reports with Metabase.

MongoDB MySQL PagerDuty Cloudwatch Grafana Metabase Postman Incident Management SQL

Product Support Engineer (L2)

NoBroker

Jan 2022 - May 2023 (1 year 4 months)

Executed complex SQL queries on SQL Server to resolve data discrepancies and conducted root cause analysis for issues across SaaS platforms and mobile applications. Collaborated with engineering, QA, and product teams to resolve product bugs and contributed to API issue resolution, improving onboarding success by 34% and reducing TAT by 40%.

SQL SQL Server Root Cause Analysis API Troubleshooting Collaboration Incident Management Reporting Billing Workflows