At HSBC, I held first-line risk ownership across Wholesale Client Services and led a 10-member team covering KYC, CDD, AML, and sanctions risk. I redesigned control monitoring across 280 controls and automated reporting, cutting manual effort by about 80% and freeing 2,400 hours annually for oversight and emerging risk work.
I also led root-cause remediation of a regulatory finding on product classification, identifying a decision-rights gap between Front and Middle Office and redesigning the process around system-driven classification. As Head of Governance for the Non-Financial Risk Centre of Excellence, I led reporting redesign that reduced manual MI preparation by 50%.
At HSBC, I transformed a 60-plus-member Global Markets Control Office into a strategic risk and governance function. I also established and scaled the Bangalore assurance capability, laying the foundation for a model that ultimately delivered 98% of global assurance testing from Bangalore.
At Fiserv, I designed the company's first consolidated Board-level risk reporting framework, bringing incident, compliance, and control-effectiveness metrics into one executive view. Earlier, at Fidelity Investments, I established a Control Self-Assessment framework and led a 15-member QA and Control team.
