Open to opportunities

Victory User

@victoryuser1

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Detail-oriented administrative professional specializing in operations, customer service, and digital marketing.

Nigeria

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What I'm looking for

I seek a role where I can streamline operations, support executives, and apply customer-service and digital marketing skills in a collaborative, growth-focused environment.

I am a detail-oriented administrative professional with experience streamlining office operations, managing executive calendars, and improving remote work processes. I consistently reduce friction in daily workflows and improve team efficiency.

In customer service roles I maintained a 95%+ satisfaction rating, shortened resolution times, and trained new team members to raise support quality. I prioritize clear communication and accurate record-keeping using CRM tools.

As a digital marketer, I design and optimize campaigns that increase website traffic, engagement, and conversions. I combine data-driven analysis with practical execution to drive online sales and measurable results.

Educated in Computer Science with certifications in desktop publishing and soft digital skills, I bring technical literacy, strong Microsoft Office abilities, and social media marketing experience to help organizations scale operations and improve customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Digital Marketer

Current

Fiverr

Dec 2021 - Present (3 years 10 months)

Developed and executed digital marketing campaigns, analyzed performance, and optimized strategies to increase website traffic, engagement and conversions for clients.

Digital Marketing Campaign Optimization Analytics SEO Social Media Marketing Conversion Rate Optimization Content Strategy

Administrative Assistant

Prinda

Sep 2023 - Apr 2025 (1 year 7 months)

Managed office operations and executive calendars, drafted communications, and prepared reports; cut document retrieval time by 50% and reduced scheduling conflicts by 80% through process and tools improvements.

Microsoft Office Calendar Management Data Entry Document Management Remote Operations Email Communication Reporting

Customer Service Representative

Sunniko NG Ltd

Mar 2021 - Aug 2023 (2 years 5 months)

Handled customer inquiries via phone, email and chat, maintained CRM records, and escalated issues as needed; achieved 95%+ customer satisfaction and reduced average resolution time by 30%.

Customer Service CRM Email Support Phone Support Escalation Management Training