Victor Seymore II
@victorseymoreii
Technical support specialist at Jim Ellis Genesis of Atlanta diagnosing vehicle systems and documenting root causes and resolutions.
United StatesWhat I'm looking for
At Jim Ellis Genesis of Atlanta, I diagnose vehicle hardware and software issues using diagnostic tools and system data. I analyze logs and performance metrics to identify root causes, then document the diagnostics and resolutions.
I previously supported operations at IMS Process 2 | Ricoh, monitoring workflows and maintaining Excel tracking logs for reporting and quality control. I'm seeking fully remote Tier 2 Technical Support or Application Support roles with global teams.
Experience
Work history, roles, and key accomplishments
Technical Systems Support Specialist
Jim Ellis Genesis of Atlanta
Oct 2023 - Present (3 years)
Diagnosed complex vehicle hardware and software system issues using diagnostic tools and system data. Analyzed system logs and performance metrics to determine root causes of failures and documented technical findings.
Monitored operational workflows and identified process inefficiencies. Maintained Excel-based tracking logs for reporting and quality control, and documented system errors for review and resolution.
Education
Degrees, certifications, and relevant coursework
Maxwell High School
Maintenance & Light Repair Diploma, Maintenance & Light Repair
Earned a Maintenance & Light Repair Diploma from Maxwell High School.
Collins Hill High School
High School Diploma, General Studies
Earned a High School Diploma from Collins Hill High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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