Victor Owuor

I am an IT systems support technician with a BSc in Information Systems Technology and extensive hands-on experience delivering first- and second-line support for enterprise systems. I consistently resolve the majority of incidents at first contact, develop SOPs and knowledge-base documentation, and support system rollouts with user onboarding and hands-on coaching.

I have built and maintained MySQL databases, created automated Excel reporting workflows with PivotTables and Power Query, and performed data extraction, cleaning, and formatting to inform data-driven solutions. I also have experience diagnosing application, data, and system issues using structured analysis to improve resolution accuracy and reduce repeat incidents.

In addition to technical work, I prioritize stakeholder communication and user readiness across HQ, regional, and field teams, and have volunteered as a student mentor delivering onboarding and training programs. I bring a practical blend of technical troubleshooting, customer service, and documentation skills to help organizations adopt and sustain digital tools.