Victor Owuor
@victorowuor
IT support technician specializing in systems support, user adoption, and data analysis.
What I'm looking for
I am an IT systems support technician with a BSc in Information Systems Technology and extensive hands-on experience delivering first- and second-line support for enterprise systems. I consistently resolve the majority of incidents at first contact, develop SOPs and knowledge-base documentation, and support system rollouts with user onboarding and hands-on coaching.
I have built and maintained MySQL databases, created automated Excel reporting workflows with PivotTables and Power Query, and performed data extraction, cleaning, and formatting to inform data-driven solutions. I also have experience diagnosing application, data, and system issues using structured analysis to improve resolution accuracy and reduce repeat incidents.
In addition to technical work, I prioritize stakeholder communication and user readiness across HQ, regional, and field teams, and have volunteered as a student mentor delivering onboarding and training programs. I bring a practical blend of technical troubleshooting, customer service, and documentation skills to help organizations adopt and sustain digital tools.
Experience
Work history, roles, and key accomplishments
IT Systems Support Technician
Legacy Newspaper LLC
Aug 2017 - Present (8 years 7 months)
Provided first- and second-level IT support for enterprise systems, resolving over 90% of incidents at first contact and improving resolution accuracy through structured diagnostics and documentation.
Student Mentor (Volunteer)
Life Ministry Kenya
Jan 2005 - Jan 2010 (5 years)
Delivered onboarding and training programs for youth groups and volunteers and maintained participation and performance records to support program improvement initiatives.
Systems Analyst / Developer
Vickkeeyy Systems Ltd
Analyzed client system data to diagnose issues and recommend data-driven solutions, built and maintained MySQL databases and reporting workflows, and automated Excel reports to streamline client reporting.
Education
Degrees, certifications, and relevant coursework
DataCamp
Associate Data Analyst, Data Analysis
Earned the Associate Data Analyst credential (DAA0017947704508), valid until February 2028.
United States International University - Africa
Bachelor of Science, Information Systems Technology
Grade: 3.571 GPA
Completed a Bachelor of Science in Information Systems Technology with a GPA of 3.571, graduating in 2017.
Centurion Systems Ltd - Engineering Training Centre
Diploma, Computer Electronics Engineering
Completed a Diploma in Computer Electronics Engineering at Centurion Systems' Engineering Training Centre, awarded in May 2006.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
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